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What is eCase?

eCase offers an all-encompassing solution for case management within the UK's public sector, catering to central and local governments, as well as various arms-length entities such as police departments and NHS trusts. Utilizing eCase, your team can easily log and manage an array of correspondence related to different cases from one integrated platform. It adeptly brings together various types of communications, including Parliamentary Questions (PQs), Ministerial Correspondence (MCs), Freedom of Information requests (FOIs), and other essential documents such as complaints, compliments, Data Protection Act requests (DPAs/SARs), and communications for Cabinet Committees. This efficient, streamlined system empowers your team to handle cases with greater speed, effectiveness, and consistency. The user-friendly, online, end-to-end features of eCase promote accessibility, while the ECO Programme highlights the crucial roles of individuals and processes in driving meaningful change. Our knowledgeable ECO Team brings extensive expertise in managing public sector correspondence, ensuring that you can adopt industry best practices seamlessly. We also place a strong emphasis on engaging stakeholders to ensure that all parties involved understand the benefits of our service for improved case management outcomes. By implementing eCase, your organization can significantly boost operational efficiency while simultaneously elevating the quality of public service delivery to the community. Ultimately, this leads to a more responsive and accountable public sector.

What is EQ Outreach?

EQ Outreach is a distinguished platform specializing in digital and global case management solutions. Developed by Toplevel, this secure software operates on a Commercial Off-the-Shelf (COTS) framework. As a certified solution that integrates seamlessly with Microsoft platforms, it delivers robust and reliable digital case management services across the globe. Outreach supports a range of digital services that facilitate "channel shift," aligning with the UK Government's Digital by Default Service Standards and HMG’s Security Policy Framework. The platform significantly improves digital interactions between customers, organizations, citizens, and businesses, viewing all users as collaborative partners rather than just participants. This design empowers all stakeholders to work together effectively, enabling them to achieve their objectives across various organizational boundaries, thereby promoting a fluid workflow. By adopting this innovative approach, Outreach not only enhances user experience but also boosts overall operational efficiency, making it a valuable asset for organizations aiming to streamline their processes. Additionally, its focus on collaboration ensures that every user can contribute to and benefit from the system.

Media

Media

Integrations Supported

Microsoft Dynamics 365
Oracle CRM On Demand
SAP CRM

Integrations Supported

Microsoft Dynamics 365
Oracle CRM On Demand
SAP CRM

API Availability

Has API

API Availability

Has API

Pricing Information

$900.00/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Fivium

Date Founded

2006

Company Location

United Kingdom

Company Website

www.fivium.co.uk/services/ecase

Company Facts

Organization Name

Equiniti

Date Founded

2007

Company Location

United Kingdom

Company Website

equiniti-toplevel.com/products/eq-outreach/

Categories and Features

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

Categories and Features

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

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