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What is eCase?

eCase offers an all-encompassing solution for case management within the UK's public sector, catering to central and local governments, as well as various arms-length entities such as police departments and NHS trusts. Utilizing eCase, your team can easily log and manage an array of correspondence related to different cases from one integrated platform. It adeptly brings together various types of communications, including Parliamentary Questions (PQs), Ministerial Correspondence (MCs), Freedom of Information requests (FOIs), and other essential documents such as complaints, compliments, Data Protection Act requests (DPAs/SARs), and communications for Cabinet Committees. This efficient, streamlined system empowers your team to handle cases with greater speed, effectiveness, and consistency. The user-friendly, online, end-to-end features of eCase promote accessibility, while the ECO Programme highlights the crucial roles of individuals and processes in driving meaningful change. Our knowledgeable ECO Team brings extensive expertise in managing public sector correspondence, ensuring that you can adopt industry best practices seamlessly. We also place a strong emphasis on engaging stakeholders to ensure that all parties involved understand the benefits of our service for improved case management outcomes. By implementing eCase, your organization can significantly boost operational efficiency while simultaneously elevating the quality of public service delivery to the community. Ultimately, this leads to a more responsive and accountable public sector.

What is Webware?

Webware provides an all-encompassing document and records management solution specifically designed for large, complex, and regulated organizations that must maintain ongoing compliance and be prepared for audits, including institutions like banks, hospitals, universities, ports, and government entities. Each document is accompanied by a thorough log that tracks who accessed, modified, signed, or shared it, enabling audit readiness in mere seconds. The software is designed to integrate seamlessly with your existing workflows while also enhancing them for better efficiency. The Webware platform includes two separate interfaces: Hub, which empowers administrators to manage workflows, permissions, document classifications, and retention policies, and Portal, which allows employees to easily sign, review, approve, and search for documents on any device without requiring any specialized training. With a robust history of 25 years, a client roster of over 140, the management of more than 40 million documents, and a user community that surpasses 50,000—including prominent international brands and various public sector organizations in Estonia—Webware has established itself as a reliable leader in this domain. This impressive legacy highlights its effectiveness in fulfilling the nuanced requirements of organizations functioning in heavily regulated landscapes, making it a preferred choice for many. Furthermore, the platform's adaptability and user-friendly design further solidify its position as an essential tool for efficient document management.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$900.00/month
Free Version
Free Trial Offered?

Pricing Information

Pricing is based on every use case separately.
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Fivium

Date Founded

2006

Company Location

United Kingdom

Company Website

www.fivium.co.uk/services/ecase

Company Facts

Organization Name

Webware

Date Founded

2002

Company Location

Estonia

Company Website

www.webware.eu

Categories and Features

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

Categories and Features

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