eCasework vs. Cention Contact Center

Predict360, developed by 360factors, serves as a comprehensive risk and compliance management platform designed to streamline workflows and improve reporting for various financial institutions, including banks, credit unions, and insurance companies. This cloud-based SaaS solution consolidates essential components such as regulations, compliance management, risk assessments, controls, key risk indicators (KRIs), audits, policies, and training into one cohesive platform while offering powerful analytics and insights that help clients foresee risks and enhance compliance efforts. If your current Governance, Risk, and Compliance (GRC) system isn't equipped with an effective analytics and business intelligence tool for creating insightful reports for executives and board members, consider Lumify360 from 360factors. This predictive analytics platform can seamlessly integrate with any existing GRC, allowing you to maintain your workflow processes while equipping stakeholders with the timely reports and dashboards they require for informed decision-making. With these advanced tools at your disposal, you'll be better positioned to navigate the complexities of regulatory compliance and risk management.

Making data accessible and actionable can be challenging in a manufacturing facility with numerous processes. As operations expand, adhering to safety, quality, and environmental regulations becomes increasingly complex. The manufacturing sector relies heavily on predictability and reliability, as success is rooted in the precise execution of established processes. TenForce was developed based on input from our clients to accurately reflect the operational realities within a plant, ensuring that businesses can navigate these complexities more effectively. By leveraging this feedback, TenForce aims to streamline operations and enhance compliance across the board.

All activities related to stakeholder engagement can be efficiently overseen from a single platform, with the option to incorporate additional modules that enhance governance, environmental, and social aspects. Borealis' Stakeholder Engagement module equips users with essential tools to develop impactful engagement strategies, foster stronger connections with stakeholders, and align operations with recognized industry standards. By centralizing all stakeholder information, the Stakeholder Engagement module streamlines access and simplifies your workload, allowing for more efficient management. Cultivate stakeholder trust through a validated approach. Plan Link your engagement strategy directly to its execution. Borealis offers a mapping tool that simplifies stakeholder analysis, enabling you to prioritize resource distribution effectively. Engage Enhance communication with stakeholders by making it more relevant and timely. Utilizing AI-driven machine learning, Borealis ensures that records remain organized and continually updated. Measure Demonstrate compliance with constantly changing standards. Borealis facilitates easy tracking of progress, creation of comprehensive reports and documentation, and showcases the tangible effects of your initiatives on stakeholder relationships. In this way, you can not only maintain transparency but also build credibility with your stakeholders.

Discover user-friendly, highly-rated Help Desk software designed for service teams aiming to maximize efficiency with limited resources. Simplisys Service Desk delivers adaptable solutions suitable for support teams of various sizes. - Handle multiple communication channels through a single interface. - Access to tickets is controlled based on roles. - Automatic ticket creation and acknowledgment via email integration. - Comprehensive reporting tools paired with interactive dashboards. - A customer portal tailored to specific roles. - Easy-to-implement business rules and workflows to facilitate automation. - APIs available for seamless integration with external software. We pride ourselves on exceptional support and industry-leading service. Instead of sifting through countless online resources, reach out to us directly for assistance. Our dedicated team is ready to help streamline your support processes further.

Vivantio has earned accolades as a leading customer service management software solution available today. Our SaaS service management platform encompasses a variety of customer service functions, including customer support ticketing, help desk operations, service desk management, IT service management, asset oversight, and enterprise service management, all underpinned by established industry standards like ITIL. Additionally, Vivantio offers adaptable licensing solutions tailored to the diverse needs of rapidly expanding businesses worldwide. This flexibility ensures that organizations can find the perfect fit for their requirements.

FAMCare streamlines the case management process and enhances client outcomes significantly. By utilizing automated casework through adaptable workflow tools and organized task lists, it ensures that no important details are overlooked. Furthermore, its robust pivot table reporting not only simplifies data analysis but also transforms it into an engaging task, facilitating straightforward quarterly and annual reports. Additionally, FAMCare offers a variety of modules, including those for workflow management, form creation, billing, and client portals, providing a comprehensive solution for all your case management needs. This versatility allows organizations to tailor the system to their unique requirements for maximum efficiency.

Simply Voting is an online platform designed to facilitate the management of elections in a secure and efficient manner. Whether you're overseeing a single election annually or multiple events, the intuitive and user-friendly interface enables you to launch elections swiftly. In case you have any inquiries during the process, you can take advantage of complimentary support through email and phone, allowing you to connect with knowledgeable professionals whenever needed. Additionally, Simply Voting stands out as one of the few service providers that guarantees emergency assistance, with staff available around the clock to address urgent support needs. Our dedicated team is always present to assist you throughout the entire election process. For those who prefer a hands-off approach to election management, Simply Voting provides a managed election option as an additional service. This feature ensures that our experienced staff will take care of the entire election process, including setting up the election and voter configurations, orchestrating email communications, monitoring mid-election participation, and delivering comprehensive reports on election outcomes. You can enjoy peace of mind knowing that every aspect of your election is in the capable hands of our team.

NemoVote is a cutting-edge platform crafted for secure digital voting and electoral processes, aimed primarily at organizations such as unions, political parties, associations, and businesses. It streamlines both basic motions and intricate election procedures, all while maintaining transparency and offering competitive pricing. Renowned organizations, including WMA - World Medical Association and JEF – Young European Federalists, trust NemoVote for its ability to simplify election management with minimal training required for administrators, making it suitable for online, hybrid, or in-person elections alike. This platform encompasses all essential features for secure and effective voting, boasting clear pricing without unexpected charges. With GDPR compliance and a strong emphasis on data protection and legal security, NemoVote ensures that elections adhere to the highest safety and reliability standards. Capable of accommodating elections of any scale, it serves as an ideal solution for associations, unions, businesses, and non-profits in search of a flexible and budget-friendly option. Additionally, with a dedicated support team on hand to provide expert guidance, including live assistance, NemoVote guarantees a seamless electoral experience from initiation to conclusion. This commitment to customer support further enhances the overall effectiveness of the platform.

Presenting the only modern, cloud-based solution designed specifically for unions. Our extensive offering includes two highly customizable systems aimed at managing union operations and benefits administration, effortlessly connected to a state-of-the-art website and secure member portal. We have transformed the industry by developing an integrated system for growing unions, freeing you from the hassle of excessive paperwork, cumbersome communication, and the difficulties of juggling multiple platforms, thereby alleviating administrative burdens. Enjoy a seamless transition as we implement your union's specific processes, regulations, and bargaining agreements, allowing you to focus on what truly counts – your members. Our platform features a contemporary user interface that removes ambiguity and confusion. In contrast to generic solutions, we customize the system to fit your unique workflows and procedures precisely. Whether you are processing dues, entering remittances, handling grievances, facilitating communications through email and text, dispatching jobs, or managing member records, our Union Management platform is equipped to meet your needs. Additionally, for those interested in advanced union Benefits Administration, we invite you to discover our specialized Pension Reporting System, which is designed to streamline and enhance your benefits management. With our comprehensive solutions, unions can efficiently operate and thrive in today's dynamic environment.

A cloud-based CRM solution designed specifically for union management encompasses a variety of functionalities including membership tracking, job dispatching, employer coordination, project management, grievance handling, dues payments, issuance of member certificates, tracking of class and event participation, management of market recovery funds and budgets, and much more. This system is fully customizable to meet your specific needs, allowing unions to operate more effectively and efficiently. Take advantage of a complimentary demo to see how this solution can enhance your union's operations.