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What is eContact?

eContact adeptly oversees millions of strategically timed and dynamic multi-channel customer interactions each month, leveraging IVR, SMS, and Email services to serve leading Fortune 500 companies throughout North America. By effectively integrating these communication channels, eContact guarantees that customers get the right messages through their preferred mediums at the most opportune moments. The platform is capable of significantly boosting the number of automated outreach efforts during high-demand periods, which in turn elevates both customer engagement and response rates. Additionally, it synchronizes the volume of outbound communications with the availability of customer support resources, taking into account past interactions and current service conditions. eContact goes a step further by personalizing each engagement, factoring in elements such as individual channel preferences, customer status, and a variety of customer-specific metrics to refine the timing, content, and frequency of contact attempts. This comprehensive strategy not only enhances customer satisfaction but also leads to improved business results through focused engagement techniques. Ultimately, eContact's innovative approach positions companies to better meet their customers' needs while optimizing operational efficiency.

What is LocalContacts?

Utilize our automated solution to create, manage, and benefit from a comprehensive customer database that simplifies contact organization, enhances tracking of your most valuable clients, and provides personalized experiences to ensure you remain unforgettable. Notably, it's worth considering that just 20% of your customers can account for 80% of your revenue, underscoring the necessity of refining your outreach efforts and maximizing income through effective customer data management. By recognizing and engaging with your key clientele through tailored communication, you can nurture long-lasting relationships that ultimately support your business growth. LocalContacts presents an array of features aimed at improving customer interactions while fostering database expansion via multiple engagement channels. Our dedicated support teams are here to assist you throughout your journey, ensuring your path to success is smooth and achievable. With a focus on personalization, you can customize every aspect, from your messaging to your overall branding strategy. Our advanced, user-friendly cloud-based dashboard not only streamlines the collection of customer data but also equips you with tools for performance tracking and analysis. In today’s competitive landscape, prioritizing your most influential customers is essential for ongoing success and profitability, making our solution a valuable asset for your business. As you implement these strategies, you will likely see an increase in customer loyalty and satisfaction, further driving your revenue growth.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SkyCreek

Date Founded

2003

Company Location

United States

Company Website

www.skycreek.com/products/econtact/

Company Facts

Organization Name

OneLocal

Date Founded

2013

Company Location

Canada

Company Website

info.onelocal.com/referralmagic

Categories and Features

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Categories and Features

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

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