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What is eContact?

eContact adeptly oversees millions of strategically timed and dynamic multi-channel customer interactions each month, leveraging IVR, SMS, and Email services to serve leading Fortune 500 companies throughout North America. By effectively integrating these communication channels, eContact guarantees that customers get the right messages through their preferred mediums at the most opportune moments. The platform is capable of significantly boosting the number of automated outreach efforts during high-demand periods, which in turn elevates both customer engagement and response rates. Additionally, it synchronizes the volume of outbound communications with the availability of customer support resources, taking into account past interactions and current service conditions. eContact goes a step further by personalizing each engagement, factoring in elements such as individual channel preferences, customer status, and a variety of customer-specific metrics to refine the timing, content, and frequency of contact attempts. This comprehensive strategy not only enhances customer satisfaction but also leads to improved business results through focused engagement techniques. Ultimately, eContact's innovative approach positions companies to better meet their customers' needs while optimizing operational efficiency.

What is PhoneBurner?

PhoneBurner is an innovative platform designed to enhance dialing and accelerate sales for both B2B and B2C sales teams, enabling them to have more meaningful conversations with their clients. With the introduction of ARMOR, users benefit from the most extensive spam protection and answer rate enhancement available, all managed effortlessly. The platform boasts an impressive average answer rate exceeding 10%, which translates to millions of productive conversations facilitated without awkward silences or connection delays. By integrating calls, emails, and SMS, PhoneBurner streamlines various time-consuming processes, including leaving voicemails, sending emails, logging calls, and managing post-call tasks, allowing representatives to focus predominantly on closing deals and engaging in discussions. You can oversee your entire team from a single dashboard that provides advanced analytics and reporting features, automatic lead distribution, real-time coaching and monitoring of representatives, ensuring that key performance indicators consistently improve. Users consistently praise the platform for its productivity enhancements, user-friendly interface, and excellent answer rates, along with the flexibility of commitment-free plans. Experience the benefits of PhoneBurner today with a free trial that allows you to explore its powerful features.

Media

Media

Integrations Supported

Axis LMS
BombBomb
Constant Contact
Dubb
Gmail
Google Calendar
HubSpot CRM
HubSpot Customer Platform
HubSpot Operations Hub
JobDiva
Keap
Microsoft Exchange
Pipedrive
RingCentral RingCX
Salesforce
Stackreaction
Zapier
Zoho CRM
Zoho CRM Plus
monday.com

Integrations Supported

Axis LMS
BombBomb
Constant Contact
Dubb
Gmail
Google Calendar
HubSpot CRM
HubSpot Customer Platform
HubSpot Operations Hub
JobDiva
Keap
Microsoft Exchange
Pipedrive
RingCentral RingCX
Salesforce
Stackreaction
Zapier
Zoho CRM
Zoho CRM Plus
monday.com

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$149/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SkyCreek

Date Founded

2003

Company Location

United States

Company Website

www.skycreek.com/products/econtact/

Company Facts

Organization Name

PhoneBurner

Date Founded

2009

Company Location

United States

Company Website

www.phoneburner.com

Categories and Features

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Categories and Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Email Tracking

A/B Testing
Audience Segmentation
Campaign Management
Event-Based Notifications
Location Tracking
Team Management

Inside Sales

Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Sales Acceleration

CPQ
Campaign Management
Dialer
Email Sequencing
Email Templates
Email Tracking
List Building
Meeting Scheduler
Predictive Analytics
Reporting
Sales Gamification
Sales Intelligence
Sales Workflow Management

Sales Enablement

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

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