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What is eFlowXpert?

Organizations establish specific policies and procedures to guide task execution and workflow across the enterprise. eFlowXpert provides financial institutions with a business process management (BPM) solution that is user-friendly, flexible, and fully integrated. Utilizing a rules-based approach in developing all Sydel Corporation applications enables eFlowXpert to be rapidly tailored and implemented to tackle specific inefficiencies within teams or to be applied organization-wide for total automation. The platform's web-based workflow wizards allow non-technical staff to quickly create, implement, and oversee fully functional routing and approval workflows. Workflow-related tasks are directed to the appropriate locations where they are carried out or where approvals are needed, ensuring that every step of the process is recorded in real-time. This method not only boosts operational efficiency but also strengthens accountability within the organizational structure, ultimately leading to improved productivity and collaboration among teams.

What is BigHand Workflow Management?

BigHand Workflow Management acts as a highly effective tool for task delegation, ensuring that responsibilities are assigned to the right support staff at the most cost-efficient rate for the law firm, while also monitoring progress until tasks are finalized. Management can leverage detailed output reports to understand vital metrics such as types of work, workload volume, resource capacity, and productivity levels, aiding in strategic decisions concerning resource management. The platform features adaptable forms specifically designed to address the varied support task requirements of law firms, offering both single and multi-step workflows for efficient task assignment to the most cost-effective resources. Users have the ability to record concise voice notes, add comments, or attach pertinent files for transcription, enhancing communication and clarity. A dynamic feed displays all active support tasks, providing users the capability to sort and filter based on multiple criteria, including work type, assigned personnel, priority, due date, author, and matter. Every task completed by a support team member is automatically tracked for time management, ensuring precise documentation. Furthermore, the system presents real-time and historical analytics on backlogs, throughput, service quality, and overall support team efficiency, equipping law firms with the insights needed to enhance their operations and service provision. This all-encompassing tool not only boosts operational effectiveness but also promotes a culture of collaboration within the firm, ultimately driving better outcomes for clients. By integrating these features, law firms can achieve a higher level of productivity and service excellence.

Media

Media

Integrations Supported

Integrations Supported

NetDocuments
iManage

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sydel Corporation

Date Founded

1998

Company Location

United States

Company Website

www.sydelcorp.com

Company Facts

Organization Name

BigHand

Date Founded

1995

Company Location

United Kingdom

Company Website

www.bighand.com/en-us/our-solutions/workflow-management/

Categories and Features

Business Process Management

Process Change Tracking

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Mobile Access
Task Management
Third Party Integrations
Workflow Configuration

Categories and Features

Legal

Not specified

Workflow Management

Not specified

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