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Local Measure EngageEngage offers a uniquely tailored and outstanding experience by leveraging the capabilities of AWS and Generative AI. Traditional contact center systems, which are often cumbersome and outdated, can lead to excessive costs and inefficiencies. Local Measure's Engage For Amazon Connect is designed to meet the demands of today's consumers effectively. As a Contact Center as a Service, Engage takes care of all upgrades and enhancements, eliminating the need for costly agent licenses or complex hardware setups. Our pricing model based on consumption is flexible enough to suit businesses of various sizes. To successfully establish a brand, prioritizing customer needs is essential. Engage empowers agents with tools such as sentiment analysis and chatbots, allowing them to gain deeper insights into customer behavior and enhance user experience. Engage supports multiple communication channels, including Voice, Email, SMS, Facebook Messenger, Instagram DM, Twitter DM, WhatsApp, WeChat, LINE, and Web Chat, ensuring comprehensive customer engagement. This multi-channel approach not only streamlines interactions but also helps businesses connect with their audience in the ways that are most effective for them.
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Bullseye Store LocatorBullseye stands out as an innovative dealer and store locator platform that effectively attracts a larger client base. Unlike typical locators, Bullseye empowers businesses to interact with customers through localized content, enhance lead generation, and boost foot traffic. Additionally, it fosters strong connections between companies and their agents, dealers, and other partners. Partners appreciate Bullseye for its SEO-optimized landing pages and its automated system for managing leads in real time. The platform allows for seamless integration of partner pages into your website, showcasing their work and establishing customer trust. With two decades of expertise, Bullseye encompasses all the essential features one would anticipate from a contemporary locator service. These features include intuitive search interfaces, a robust API, detailed reporting, third-party integrations, and comprehensive tools for managing users, categories, locations, custom data fields, and location oversight. Overall, it serves as a thorough solution for organizing all location-related information and guiding customers to dealers, agents, stores, and other sites, ultimately driving business success. Furthermore, the platform continually evolves to meet the changing needs of its users, ensuring sustained relevance in a competitive market.
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Act!Act! Advantage is a full front-office CRM solution with all-new functionality, including Interactive Quotes, Website Chat, Accounting Integration, Appointment Scheduling, Project Management, Web Forms, Online Surveys, and more, broadens its footprint across your entire front office and reduces your need for costly, third-party tools. Select the perfect fit, cost-effective tier to meet your current needs with peace of mind knowing that Act! will grow with you.
What is eGain Cobrowse?
Envision the advantages of having an agent communicate with your customer over the phone while they explore your website. This direct interaction would enable the agent to provide assistance in shopping, resolving issues, completing online forms, or executing a range of transactions effortlessly. Cobrowsing software emerges as the perfect solution for this need. This cutting-edge tool empowers your customer service and contact center agents to deliver highly personalized digital support tailored to online customers. It encourages valuable, collaborative, and instantaneous assistance. By offering help exactly when it’s needed, your business can turn visitors, prospects, and customers into devoted, long-term clients. Moreover, the capability to engage in simultaneous cobrowsing sessions allows both phone and chat agents to significantly enhance the customer experience, making the interaction more vibrant. Additionally, it facilitates real-time collaboration between the agent and the customer in filling out forms, while also providing the ability to emphasize specific areas of a form or webpage for improved clarity and comprehension, thereby further enriching the overall customer experience in a meaningful way.
What is CXInfinity?
Companies that thrive in delivering an omnichannel experience successfully retain 89% of their customers. By initiating real-time conversations with clients in their preferred environments, businesses can significantly improve the customer journey, which contributes to a more favorable brand image and enhanced customer loyalty. Astonishingly, when consumers' concerns are resolved on the first attempt, 99% of them remain loyal to the brand. To transform the customer experience, it is essential to provide representatives with a Unified Agent Workspace along with powerful tools. This setup allows agents to anticipate customer intentions even as they type, enabling them to offer prompt assistance. Moreover, utilizing a library of pre-defined answers for common inquiries greatly minimizes the time agents dedicate to each request. Agents can also take notes during interactions for future reference, ensuring continuity in service. Organizing conversations with multiple tags makes retrieval straightforward, and wrapping up discussions with concise summary calls enhances efficiency. It is vital to guarantee that no customer is left waiting for assistance, which can have a detrimental effect on satisfaction. To keep the pipeline flowing, continue to generate leads regardless of whether your agents are online or offline. By making past interaction data readily accessible on a single screen, conversion rates can be improved while simplifying the overall process. This holistic strategy not only fosters a smooth experience for agents but also enriches the customer journey, ultimately leading to a more effective service model.
Integrations Supported
Avaya Cloud Office
Cisco AnyConnect
Microsoft Dynamics 365
Salesforce
Amazon Connect
Apple Business Chat
EpicCare EMR
FIS Telephone Banking
Facebook
Fiserv
Integrations Supported
Avaya Cloud Office
Cisco AnyConnect
Microsoft Dynamics 365
Salesforce
Amazon Connect
Apple Business Chat
EpicCare EMR
FIS Telephone Banking
Facebook
Fiserv
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
eGain
Date Founded
1997
Company Location
United States
Company Website
www.egain.com/products/cobrowse/
Company Facts
Organization Name
NovelVox
Date Founded
2008
Company Location
United States
Company Website
www.cxinfinity.com/features/
Categories and Features
Categories and Features
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking