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What is eGain Sales Advisor?

Utilizing award-winning AI reasoning and contextual insights, the eGain Sales Advisorâ„¢ elevates all sales representatives to top-tier performers by offering real-time conversational and procedural support. This groundbreaking tool empowers agents to connect with customers by discerning their needs through meaningful dialogue instead of overwhelming them with too many product details. Moreover, the advantages of this solution are further enhanced when integrated into self-service functionalities. In a self-service context, it replicates the conversational assistance a live agent would offer, guaranteeing a smooth user experience. Additionally, the platform improves the coaching and nurturing process through virtual assistants, messaging alerts, notifications, and in-depth analytics, all integrated into a single interface. This unified strategy not only streamlines the sales closure process but also fosters enduring relationships, thereby boosting customer loyalty and maximizing revenue opportunities. By adopting such innovative technology, organizations can significantly enhance their customer interaction quality, paving the way for a more engaging and responsive business environment. Ultimately, this transformation positions companies to stand out in a competitive market while better serving their clientele.

What is Neocom?

Locating the ideal product typically demands multiple interactions, which can prove burdensome for shoppers and financially taxing for businesses. This lack of efficiency can result in companies forgoing millions in potential income due to insufficient search support for their clients. Although online retail presents a broader array of options than traditional stores, it frequently falls short in offering the tailored support and expert recommendations necessary for making informed purchases. By integrating product guidance that filters leads effectively, businesses can cut costs and reduce product returns, allowing their teams to focus on more valuable customer interactions. Providing prompt and relevant assistance not only builds trust but also enhances customer satisfaction, making it easier for them to find the perfect product. Ultimately, improving the shopping experience fosters greater customer loyalty and encourages repeat purchases, contributing positively to long-term business success. Moreover, this strategic approach helps to create a more streamlined shopping journey, benefiting both consumers and providers alike.

Media

Media

Integrations Supported

Lunni
Microsoft Dynamics 365

Integrations Supported

Lunni
Microsoft Dynamics 365

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

€0.20 per conversation
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

eGain

Date Founded

1997

Company Location

United States

Company Website

www.egain.com/sales-advisor/

Company Facts

Organization Name

Neocom

Company Location

Germany

Company Website

neocom.ai/

Categories and Features

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