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What is eGain Social?

In the last few years, social networking has become a powerful presence on the Internet. With the proliferation of smartphones, individuals can easily express their views on products and services through platforms such as Twitter, Facebook, blogs, and online forums. This vibrant exchange of information brings both obstacles and advantages for businesses striving to maintain their brand reputation. If unfavorable opinions are not addressed, they may escalate into serious public relations issues. On the other hand, a swift and thoughtful response to criticisms can showcase a company’s dedication to its customers. eGain Social™ emerges as an innovative solution for social media management, providing features that include social customer service, knowledge management, unified social publishing, and reputation oversight. By using eGain Social Adapters, organizations can efficiently track various social networks, such as Facebook, Twitter, blogs, and forums, for particular keywords, ensuring they are aware of their online standing. Moreover, the integration of these tools not only improves a company's engagement with its audience but also fortifies its reputation in the ever-evolving digital landscape, ultimately paving the way for more meaningful interactions and customer loyalty.

What is Dipostingin?

Visually plan and organize your social media content while effortlessly scheduling posts across various platforms such as Facebook, Instagram, Twitter, LinkedIn, Google My Business, and YouTube, eliminating the need for costly scheduling tools. Boost your engagement on Facebook by scheduling diverse post formats tailored to all your pages and groups. With Dipostingin, you can easily arrange and share captivating Facebook posts that grab attention as users browse through their feeds. Enhance customer relationships by including a mix of images, GIFs, and videos showcasing your products in your planned posts. Furthermore, you can now automatically publish content to your Instagram business accounts without the hassle of managing notifications! Share your brand narrative and connect with potential customers by pre-composing tweets, incorporating relevant hashtags, and scheduling them for optimal visibility on your Twitter profile to meet your marketing goals. This efficient strategy for managing social media can dramatically improve your online visibility and create more meaningful interactions with your audience, ultimately driving better results for your brand. Additionally, by utilizing this method, you can save time and focus on developing creative content that resonates with your followers.

Media

Media

Integrations Supported

Facebook
Google Business Profile
Instagram
LinkedIn
X (Twitter)
YouTube

Integrations Supported

Facebook
Google Business Profile
Instagram
LinkedIn
X (Twitter)
YouTube

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$4.00 per user, per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

eGain

Date Founded

1997

Company Location

United States

Company Website

www.egain.com/products/social/

Company Facts

Organization Name

Dipostingin

Company Location

Indonesia

Company Website

dipostingin.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Categories and Features

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

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