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What is eGain Social?

In the last few years, social networking has become a powerful presence on the Internet. With the proliferation of smartphones, individuals can easily express their views on products and services through platforms such as Twitter, Facebook, blogs, and online forums. This vibrant exchange of information brings both obstacles and advantages for businesses striving to maintain their brand reputation. If unfavorable opinions are not addressed, they may escalate into serious public relations issues. On the other hand, a swift and thoughtful response to criticisms can showcase a company’s dedication to its customers. eGain Social™ emerges as an innovative solution for social media management, providing features that include social customer service, knowledge management, unified social publishing, and reputation oversight. By using eGain Social Adapters, organizations can efficiently track various social networks, such as Facebook, Twitter, blogs, and forums, for particular keywords, ensuring they are aware of their online standing. Moreover, the integration of these tools not only improves a company's engagement with its audience but also fortifies its reputation in the ever-evolving digital landscape, ultimately paving the way for more meaningful interactions and customer loyalty.

What is MeetEdgar?

MeetEdgar simplifies the challenges of managing social media, turning your efforts into measurable outcomes through its features that ease the often labor-intensive process of content management across multiple platforms. It automates posting for your accounts on Facebook, Twitter, Instagram, and LinkedIn, even generating the messages for you—truly remarkable! By pulling memorable quotes from various articles or blogs, Edgar makes it easy to share content with just a click, creating a process that feels almost effortless. If you discover an intriguing article you wish to share, you can use our Chrome Extension (or Safari/Firefox Bookmarklet) to generate up to five pre-written posts directly from that content! Additionally, you can conveniently categorize your content into unique color-coded sections like “Blog Posts” or “Cute Animals.” This level of customization enables you to create a personalized posting calendar, such as dedicating Tuesdays to Blog Posts and Fridays to Cute Animals, which helps keep your content dynamic and appealing week after week. With these features, you can enhance your online presence while saving significant time and energy.

Media

Media

Integrations Supported

Axis LMS
Facebook
Google Chrome
LinkedIn
Nearby Now
Safari
Sniply
Social Media Hammer
WordPress
X (Twitter)
Zapier

Integrations Supported

Axis LMS
Facebook
Google Chrome
LinkedIn
Nearby Now
Safari
Sniply
Social Media Hammer
WordPress
X (Twitter)
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$49.00/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

eGain

Date Founded

1997

Company Location

United States

Company Website

www.egain.com/products/social/

Company Facts

Organization Name

Roeder Studios

Date Founded

2010

Company Website

meetedgar.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Categories and Features

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Popular Alternatives

Popular Alternatives

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Blog2Social

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MeetEdgar

Roeder Studios