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What is eGain Social?

In the last few years, social networking has become a powerful presence on the Internet. With the proliferation of smartphones, individuals can easily express their views on products and services through platforms such as Twitter, Facebook, blogs, and online forums. This vibrant exchange of information brings both obstacles and advantages for businesses striving to maintain their brand reputation. If unfavorable opinions are not addressed, they may escalate into serious public relations issues. On the other hand, a swift and thoughtful response to criticisms can showcase a company’s dedication to its customers. eGain Social™ emerges as an innovative solution for social media management, providing features that include social customer service, knowledge management, unified social publishing, and reputation oversight. By using eGain Social Adapters, organizations can efficiently track various social networks, such as Facebook, Twitter, blogs, and forums, for particular keywords, ensuring they are aware of their online standing. Moreover, the integration of these tools not only improves a company's engagement with its audience but also fortifies its reputation in the ever-evolving digital landscape, ultimately paving the way for more meaningful interactions and customer loyalty.

What is MavSocial?

MavSocial serves as a comprehensive solution for businesses, agencies, and marketers looking to oversee their social media presence and reputation across platforms like Facebook, Instagram, Twitter, LinkedIn, and Google My Business. With the publishing feature, users can post directly to these channels while enjoying options for scheduling, bulk publishing, and targeted outreach. In terms of advertising, the platform allows users to create and manage ad campaigns across Facebook, Twitter, Instagram, and LinkedIn, including the ability to implement bulk location-targeted ads. For engagement, MavSocial provides a unified mailbox that simplifies responding to social media comments, mentions, direct messages, ad comments, and reviews. The collaboration capabilities of MavSocial's flexible Teams and Brands module enable users to effectively manage profiles, users, teams, and brands according to their preferences. Furthermore, users can download reports that present crucial metrics for analysis, enhancing their understanding of social media performance. Lastly, the Digital Library feature consolidates all digital assets in one accessible location, streamlining content management and retrieval.

Media

Media

Integrations Supported

Integrations Supported

Crowd Analyzer
Facebook
Google Business Profile
Instagram
LinkedIn
X (Twitter)
YouTube

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$19.00/month/user
Small Business: Free
Advanced: $19/month
Pro: $78/month
Business: $199/month
Enterprise: Custom
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

eGain

Date Founded

1997

Company Location

United States

Company Website

www.egain.com/products/social/

Company Facts

Organization Name

Maventus Group

Date Founded

2012

Company Location

United States

Company Website

mavsocial.com

Categories and Features

Customer Service

Not specified

Categories and Features

Social Media Advertising

Ad Creation
Bulk Advertising
Campaign Management
Collaboration Tools
Comment / Reply Moderation
Digital Asset Management
Reporting / Analytics
Retargeting
Roles / Permissions

Social Media Analytics Tools

Campaign Analytics
Competitor Monitoring
Engagement Tracking

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social Media Marketing

Analytics
Automated Publishing
Content Management
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Social Media Monitoring

Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Reputation Management
Sentiment Analysis

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