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What is eGain Social?

In the last few years, social networking has become a powerful presence on the Internet. With the proliferation of smartphones, individuals can easily express their views on products and services through platforms such as Twitter, Facebook, blogs, and online forums. This vibrant exchange of information brings both obstacles and advantages for businesses striving to maintain their brand reputation. If unfavorable opinions are not addressed, they may escalate into serious public relations issues. On the other hand, a swift and thoughtful response to criticisms can showcase a company’s dedication to its customers. eGain Social™ emerges as an innovative solution for social media management, providing features that include social customer service, knowledge management, unified social publishing, and reputation oversight. By using eGain Social Adapters, organizations can efficiently track various social networks, such as Facebook, Twitter, blogs, and forums, for particular keywords, ensuring they are aware of their online standing. Moreover, the integration of these tools not only improves a company's engagement with its audience but also fortifies its reputation in the ever-evolving digital landscape, ultimately paving the way for more meaningful interactions and customer loyalty.

What is Rankur?

Rankur is a standout platform that excels in providing seamless listening experiences across various social media channels. It enables users to discover conversations related to their brand, products, leadership, and competitors while also facilitating real-time engagement with their audience. Our application supports interactions on a multitude of social media platforms, such as Facebook, Twitter, YouTube, and more. Additionally, you can monitor your performance metrics and collaborate effectively with your team! Stay attuned to the digital landscape by listening to news articles, blogs, online content, and social media discussions. Our sophisticated crawler scans over 100 million web pages each day, collecting conversations, comments, articles, and online reviews for your benefit. With Rankur, you will stay updated on all online happenings. Moreover, you can manage your company’s profiles straight from Rankur, allowing you to schedule posts and engage with customers and potential clients from a single, user-friendly interface. Enhance your customer relationships through our powerful and affordable reputation management tools. This comprehensive approach enables you to track your social media strategies and connect effortlessly with your target audience. Ultimately, Rankur equips you to shape your digital narrative and build authentic connections with your audience while staying ahead of industry trends. By leveraging these capabilities, you can ensure that your brand message resonates effectively across the online space.

Media

Media

Integrations Supported

Integrations Supported

Blogger
Facebook
Pinterest
WordPress
X (Twitter)
YouTube

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$24 per month
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

eGain

Date Founded

1997

Company Location

United States

Company Website

www.egain.com/products/social/

Company Facts

Organization Name

Rankur

Date Founded

2011

Company Location

United States

Company Website

rankur.com

Categories and Features

Customer Service

Not specified

Categories and Features

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