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What is eGain Social?

In the last few years, social networking has become a powerful presence on the Internet. With the proliferation of smartphones, individuals can easily express their views on products and services through platforms such as Twitter, Facebook, blogs, and online forums. This vibrant exchange of information brings both obstacles and advantages for businesses striving to maintain their brand reputation. If unfavorable opinions are not addressed, they may escalate into serious public relations issues. On the other hand, a swift and thoughtful response to criticisms can showcase a company’s dedication to its customers. eGain Social™ emerges as an innovative solution for social media management, providing features that include social customer service, knowledge management, unified social publishing, and reputation oversight. By using eGain Social Adapters, organizations can efficiently track various social networks, such as Facebook, Twitter, blogs, and forums, for particular keywords, ensuring they are aware of their online standing. Moreover, the integration of these tools not only improves a company's engagement with its audience but also fortifies its reputation in the ever-evolving digital landscape, ultimately paving the way for more meaningful interactions and customer loyalty.

What is Socialdraft?

Streamline the organization and scheduling of your content alongside your colleagues across various key social media platforms, including Instagram, Facebook Pages, Facebook Groups, Twitter, LinkedIn, and Pinterest, by utilizing a centralized and intuitive Social Media Calendar. This tool promotes effortless collaboration, allowing you to stay connected and active even while on the go, since it is fully compatible with both iPhone and Android devices. You have the capability to assign tasks, oversee your social inbox, and schedule posts directly from your smartphone. The visually enhanced calendar offers a thorough and quick glance at all the planned content for your social media profiles. In addition to this, you can create in-depth reports for your Facebook pages and Twitter accounts, which can be easily downloaded as PDFs for sharing with team members, supervisors, and clients. Team members and clients can be invited to engage in the scheduling process, complete with customizable permissions to meet your distinct needs. Furthermore, administrators can implement post-approval settings to guarantee that any content generated by sub-admins receives prior approval from the Socialdraft account owner, thereby allowing for consistent oversight of your brand's online presence. This structured approach not only promotes a collaborative atmosphere but also ensures that only high-quality content is disseminated to your audience, reinforcing the integrity of your social media strategy. Ultimately, this comprehensive system enhances teamwork and aligns your social media efforts with your overall business objectives.

Media

Media

Integrations Supported

Integrations Supported

Facebook
Instagram
LinkedIn
X (Twitter)

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$10 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

eGain

Date Founded

1997

Company Location

United States

Company Website

www.egain.com/products/social/

Company Facts

Organization Name

Socialdraft

Date Founded

2012

Company Location

United States

Company Website

socialdraft.com

Categories and Features

Customer Service

Not specified

Categories and Features

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