Zoho Social Reviews & Ratings

Zoho Social

4.5 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Ratings and Reviews 23 Ratings

Total 4.5 out of 5 stars
ease 4.5 out of 5 stars
features 4.5 out of 5 stars
design 4.5 out of 5 stars
support 4.5 out of 5 stars

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What is eGain Social?

In the last few years, social networking has become a powerful presence on the Internet. With the proliferation of smartphones, individuals can easily express their views on products and services through platforms such as Twitter, Facebook, blogs, and online forums. This vibrant exchange of information brings both obstacles and advantages for businesses striving to maintain their brand reputation. If unfavorable opinions are not addressed, they may escalate into serious public relations issues. On the other hand, a swift and thoughtful response to criticisms can showcase a company’s dedication to its customers. eGain Social™ emerges as an innovative solution for social media management, providing features that include social customer service, knowledge management, unified social publishing, and reputation oversight. By using eGain Social Adapters, organizations can efficiently track various social networks, such as Facebook, Twitter, blogs, and forums, for particular keywords, ensuring they are aware of their online standing. Moreover, the integration of these tools not only improves a company's engagement with its audience but also fortifies its reputation in the ever-evolving digital landscape, ultimately paving the way for more meaningful interactions and customer loyalty.

What is Zoho Social?

Zoho Social serves as an all-in-one social media management tool designed for businesses and agencies of various sizes, streamlining the social media marketing process by allowing users to schedule and publish their content, manage interactions—such as direct messages, comments, and mentions—across numerous platforms, as well as track competitors, monitor relevant keywords and hashtags, and create detailed performance reports, all from a singular, user-friendly dashboard. It supports a wide array of platforms including Meta (encompassing Facebook, Instagram, and Threads), Google Business Profile, YouTube, Pinterest, Mastodon, X (previously Twitter), Bluesky, TikTok, WhatsApp, and Telegram, making it a versatile choice for diverse marketing needs. Among its key features are scheduling and publishing tools that facilitate effective content planning, a unified inbox for monitoring conversations across different channels, social media analytics that empower users to make informed decisions based on data, a content calendar for organizing and visualizing posts, collaboration tools designed for team efficiency, and Zia AI, which assists with content creation, hashtags, and captions. Additionally, Zoho Social is accessible via both web and mobile platforms, ensuring that users can stay connected and manage their social media strategies on the go. With various editions tailored for businesses and agencies, as well as flexible pricing options, it accommodates a broad range of requirements, including a free edition and a trial version to enable quick onboarding. Ultimately, Zoho Social not only enhances social media management but also fosters improved engagement and collaboration, making it an invaluable resource for modern marketing teams.

Media

Media

Integrations Supported

Integrations Supported

Facebook
Google Business Profile
Instagram
LinkedIn
Stackreaction
Workato
X (Twitter)
Zoho CRM
Zoho Desk
Zoho Directory

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$10 per month
There are three editions for businesses and two editions for agencies. Check our pricing page to stay updated on the latest information.
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

eGain

Date Founded

1997

Company Location

United States

Company Website

www.egain.com/products/social/

Company Facts

Organization Name

Zoho

Date Founded

1996

Company Location

United States

Company Website

www.zoho.com/social/

Categories and Features

Customer Service

Not specified

Categories and Features

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

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