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TwilioLeverage the programming language you already enjoy to swiftly prototype concepts, create communication applications that are ready for production, and deploy serverless solutions all within a single API-driven platform. Twilio offers a comprehensive, fully-customizable platform featuring versatile APIs for every communication channel, advanced built-in intelligence, and a robust global infrastructure designed to scale alongside your needs. Seamlessly integrate powerful APIs to initiate the development of solutions for SMS, WhatsApp, voice, video, and email communications. Explore extensive documentation and software development kits (SDKs) available in a variety of programming languages such as Ruby, Python, PHP, Node.js, Java, and C#, or kick off your initial project using our open-source code templates that facilitate the rapid creation of production-level communication applications. Additionally, you can tap into insights and support from a thriving community of over 9 million developers, offering valuable guidance and inspiration for your upcoming projects. So don’t hesitate—sign up today and embark on your development journey.
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What is eGain Solve?
eGain Solve™ is recognized as the leading omnichannel customer engagement software suite within the industry. Lauded by analysts and utilized by many prominent global brands, eGain Solve empowers businesses to design and execute intelligent, interconnected customer journeys that span various channels such as social media, mobile, web, and contact centers. This innovative solution enhances organizational selling strategies, boosts service quality, and provides valuable insights into customer interactions. What sets eGain Solve™ apart is its unique integration of customer engagement and knowledge management within a single cohesive suite, featuring modular applications developed on the specialized eGain CEH™ Platform. This platform is tailored to deliver a comprehensive 360-degree view of customer interactions, intelligent process guidance, and actionable insights that enhance every customer experience. Additionally, its web-services-based architecture allows for rapid innovation and the expansion of customer engagement capabilities, ensuring businesses can adapt to the changing needs of their customers. In today's fast-paced market, eGain Solve™ not only transforms customer engagement but also positions organizations for future success by fostering deeper connections with their clientele.
What is Infor Customer Experience Suite?
Today's consumers enjoy an unparalleled array of choices when it comes to researching and purchasing products. For businesses to effectively capture and keep their customer base, it is essential to provide a smooth and enjoyable experience across all platforms. Central to achieving this is the Infor Customer Experience Suite, which plays a crucial role in integrating customer data throughout the organization, ensuring that every interaction is consistent, exceptional, and personalized to meet individual preferences at all phases of the customer journey. This suite features specialized CX software that manages the entire sales cycle, covering aspects such as customer engagement, sales automation, configuration-to-quote, and contract management. The capability to comprehend and respond to customer behaviors has advanced remarkably. With tools that include marketing resource management, analytics for informed decision-making, and extensive campaign management, the marketing solutions found in the Infor Customer Experience Suite enable businesses to utilize data in groundbreaking ways to engage their customers more effectively than ever. By prioritizing the evolving needs of customers, organizations can cultivate stronger relationships, enhance customer satisfaction, and ultimately drive brand loyalty in a highly competitive landscape. Embracing such comprehensive solutions is key to thriving in the dynamic marketplace of today.
Integrations Supported
Amazon Connect
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
eGain
Date Founded
1997
Company Location
United States
Company Website
www.egain.com
Company Facts
Organization Name
Infor
Date Founded
2002
Company Location
United States
Company Website
www.infor.com/products/customer-experience-suite
Categories and Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Categories and Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis