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What is eGain Solve?
eGain Solve™ is recognized as the leading omnichannel customer engagement software suite within the industry. Lauded by analysts and utilized by many prominent global brands, eGain Solve empowers businesses to design and execute intelligent, interconnected customer journeys that span various channels such as social media, mobile, web, and contact centers. This innovative solution enhances organizational selling strategies, boosts service quality, and provides valuable insights into customer interactions. What sets eGain Solve™ apart is its unique integration of customer engagement and knowledge management within a single cohesive suite, featuring modular applications developed on the specialized eGain CEH™ Platform. This platform is tailored to deliver a comprehensive 360-degree view of customer interactions, intelligent process guidance, and actionable insights that enhance every customer experience. Additionally, its web-services-based architecture allows for rapid innovation and the expansion of customer engagement capabilities, ensuring businesses can adapt to the changing needs of their customers. In today's fast-paced market, eGain Solve™ not only transforms customer engagement but also positions organizations for future success by fostering deeper connections with their clientele.
What is ReFrame Engage?
Transform your customer experience with cutting-edge conversational intelligence that redefines industry benchmarks. Our context-aware solutions empower organizations to provide outstanding service through a singular, powerful platform. By enabling seamless interactions across multiple channels, we facilitate effortless communication with your clientele. This context-driven strategy nurtures substantial relationships with customers, simplifying the process of connection. Engage acts as an all-encompassing platform tailored for industries focused on improving and optimizing customer interactions, thereby significantly boosting service quality. Employees are able to handle tasks efficiently from any location at any time, utilizing any mobile device at their disposal. To customize our offerings to meet your distinct needs, we provide a comprehensive assessment questionnaire that outlines your specific requirements. Additionally, you have the ability to configure staff, departments, divisions, and locations while also creating personalized appointment time slots that fit your business's operational necessities, ensuring top-notch service delivery at every level. This level of adaptability allows businesses to craft appointment windows that align perfectly with their operational strategies, thereby enhancing overall efficiency and maximizing customer satisfaction. Moreover, continuous feedback mechanisms can be integrated to further refine service offerings and meet evolving customer expectations.
Integrations Supported
Google Cloud Platform
Microsoft Office 2021
Microsoft Outlook
WhatsApp
API Availability
API Availability
Has API
Pricing Information
Pricing not provided
Free Trial Offered?
Pricing Information
Pricing not provided
Free Trial Offered?
Supported Platforms
SaaS
Windows
Supported Platforms
SaaS
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Online Training
On-Site Training
Company Facts
Organization Name
eGain
Date Founded
1997
Company Location
United States
Company Website
www.egain.com
Company Facts
Organization Name
WSD Digital
Company Location
United States
Company Website
reframesolutions.com/engage/
Categories and Features
Customer Engagement
Analytics
Live Chat
Customer Experience
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service
Alerts / Escalation
Knowledge Base
Live Chat
Queue Management
Self Service Portal
Surveys & Feedback
Categories and Features
Appointment Scheduling
Not specified
Business VoIP
Not specified
Calendar
Not specified
Cloud Communication Platform
Chat / Messaging
Customer Communications Management
Chat / Messaging
Multi-Channel Communications
Customer Engagement
Communication Management
Customer Experience
Customer Segmentation
Customer Success
Communication Management
Unified Communications
Chat / Messaging