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What is eGain Virtual Assistant?

A virtual assistant functions as an interactive and realistic chatbot that presents a unique, engaging, and personalized avenue for users to find answers and assistance on your website at any time of day or night. Users can interact with this virtual assistant—referred to as a VA, virtual agent, or chatbot—just like they would with a human representative, making the experience more relatable and user-friendly. This chatbot goes beyond merely understanding verbal queries; it also interprets the intent behind them, employing a variety of AI technologies, including machine learning and reasoning. eGain’s chatbot provides critical frontline support, enabling your customer service team to concentrate on more complex issues that require human intervention. Acting as a resourceful guide, the VA aids customers in navigating the website, steering them toward the relevant sections they seek. In addition to delivering speedy responses to questions, it also assists in facilitating well-informed purchasing decisions. Moreover, when the situation calls for it, the virtual assistant can seamlessly transition users to agent-assisted channels such as live chat, guaranteeing that they receive thorough support whenever they desire. This fluid integration not only enhances the customer experience but also fosters a sense of trust and satisfaction by effectively merging technological efficiency with a human touch. Ultimately, this combination results in a more enriched and comprehensive service for users.

What is Eney?

Eney, an AI-powered assistant developed by MacPaw for macOS, is designed to improve user engagement with their devices by combining conversational commands, task automation, and extensive system integration. This assistant functions as a sleek overlay on the side of your screen, which can be easily accessed by a simple movement of the cursor or a specific keyboard shortcut. By utilizing natural language input—whether through speech or text—users can instruct Eney to perform a wide array of tasks, such as removing backgrounds from images, summarizing audio from meetings, translating text, enhancing system performance, dispatching emails or files, toggling VPN settings, switching file formats, and much more. Eney features a hybrid architectural design that allows basic tasks to be processed locally for speed and privacy, while more complex functions are handled by cloud services when necessary. With the capability to learn from user habits and contextual situations, Eney can anticipate workflows, retain previous interactions, adapt to individual preferences, and execute multiple actions seamlessly in succession. Consequently, Eney revolutionizes the interaction experience on your Mac, making it feel more instinctive and responsive to individual user needs. This innovative approach not only streamlines productivity but also fosters a more engaging relationship between users and their technology.

Media

Media

Integrations Supported

Amazon Connect
Apple Business Chat
Avaya Experience Platform
ClearVPN
Google Business Messages
Microsoft Dynamics 365
Salesforce

Integrations Supported

Amazon Connect
Apple Business Chat
Avaya Experience Platform
ClearVPN
Google Business Messages
Microsoft Dynamics 365
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Free
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

eGain

Date Founded

1997

Company Location

United States

Company Website

www.egain.com/products/chatbot-virtual-assistant-software/

Company Facts

Organization Name

MacPaw

Date Founded

2009

Company Location

United States

Company Website

macpaw.com/eney

Categories and Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Categories and Features

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