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Ratings and Reviews 0 Ratings
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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
What is eProgresa?
Comprehensive solutions for automation and traceability in blood and plasma management are essential for enhancing operational efficiency. They streamline the collection processes, promote safer preparations, and improve distribution logistics. This extensive technological framework is tailored for blood and plasma centers, significantly increasing productivity, preserving high-quality standards, and boosting donor retention rates. Covering the complete spectrum from donor recruitment to the handling of hospital orders, it ensures meticulous oversight during collection, processing, testing, release, inventory management, and shipping. Engineered for both safety and effectiveness, this system guarantees full operational traceability and is adaptable to the needs of both single facilities and larger regional or national organizations, accommodating annual capacities ranging from 20,000 to 6 million units. It easily integrates with hospital information systems, laboratory instruments, manufacturing tools, and a variety of third-party software applications. Its flexibility and scalability allow it to meet the demands of both small and large centers effectively. With MAK-SYSTEM, transform your healthcare management by merging compliance with cutting-edge innovation while emphasizing data security. Contact us today to learn how our premier software can elevate your service quality and strengthen your data protection strategies, ensuring that all operational facets adhere to the highest industry standards while fostering trust with donors and healthcare providers alike.
What is Ketryx?
Ketryx enables life sciences teams to utilize their preferred development tools and automation for generating evidence, ensuring real-time traceability, and reducing process deviations. This automation of documentation allows teams to allocate more time to addressing critical risks that might affect their projects. Ketryx integrates quality management system (QMS) processes into platforms such as Jira and other development tools, effectively preventing process deviations. With its robust automation features, Ketryx supports the swift release of safer software by producing essential documentation, maintaining traceability, and streamlining workflows. Moreover, Ketryx can be integrated into continuous integration and continuous deployment (CI/CD) pipelines, ensuring that teams can verify compliance before any release goes live. By automating the production of crucial documentation and traceability for every release, teams can significantly reduce the time required in each release cycle. Users can also effectively monitor changes across different versions and pinpoint inconsistencies by employing search tools and filters throughout the development lifecycle, which ultimately allows teams to concentrate their attention where it is most impactful. This thorough approach not only boosts operational efficiency but also enhances the overall quality of projects, leading to better outcomes in life sciences development. Additionally, Ketryx's capabilities ensure that teams remain agile and responsive to evolving project needs.
Integrations Supported
API Availability
API Availability
Pricing Information
Pricing not provided
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Online Training
Company Facts
Organization Name
MAK-SYSTEM
Company Location
North Macedonia
Company Website
mak-system.com/products/eprogesa/
Company Facts
Organization Name
Ketryx
Company Location
United States
Company Website
www.ketryx.com
Categories and Features
Blood Bank
Not specified
Categories and Features
Software Bill of Materials (SBOM)
Not specified