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Ratings and Reviews 0 Ratings
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What is eSalesTrack CRM?
In today's fast-paced business environment, staying ahead of the competition requires access to real-time information. Soleran's eAppTrack delivers immediate analytics and reports that empower you to achieve this goal. With the advantage of cloud-based analytics tools, you can receive detailed insights instantly. This capability is crucial for identifying trends, addressing problems, and uncovering other potential issues. Designed with input from top-performing sales professionals, Sales Track is user-friendly and efficient. This web-based CRM equips your company with powerful resources essential for growth and maintaining a competitive edge. It automates essential tasks like meeting scheduling, customer follow-ups, and sales report generation, enhancing productivity. Furthermore, the cloud-based analytics offer non-developers the benefits of Platform-As-A-Service (PaaS). The App Track platform serves as the foundation for Sales Track, ensuring seamless integration and management of your team's processes, which ultimately leads to improved operational efficiency. By leveraging these tools, your organization can navigate challenges and capitalize on new opportunities effectively.
What is Brightmetrics?
Brightmetrics™ differentiates itself from standard call center reporting software by providing your team with the ability to reveal critical insights into the performance of contact centers through the identification of essential performance indicators and metrics that directly affect customer experience. The foundation of Brightmetrics' business intelligence features advanced call center analytics that delivers valuable insights based on historical data, which support you and your customer service team in developing strategies and making well-informed, data-driven decisions. While Brightmetrics regularly updates its historical analytics, there are times when having real-time metrics and reporting becomes vital for evaluating call center effectiveness. By leveraging real-time analytics, you gain an immediate view of agent performance and customer interactions, allowing your team to remain well-informed and prepared to react efficiently. This functionality not only boosts operational effectiveness but also promotes a mindset of ongoing enhancement within your contact center, ultimately driving better outcomes for both agents and customers alike. Embracing these insights can transform how your organization approaches customer service and performance management.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
$40 per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Soleran
Date Founded
2004
Company Location
United States
Company Website
www.soleran.com/solutions/business
Company Facts
Organization Name
Brightmetrics
Date Founded
2010
Company Location
United States
Company Website
brightmetrics.com
Categories and Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management