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What is eXcediant?

eXcediant is a software company dedicated to addressing the specific needs of the land title industry. We aim to create cost-effective, powerful, and highly adaptable software designed to streamline consumer complaint tracking in compliance with ALTA Best Practice Pillar 7, along with providing a sophisticated sales CRM customized for title insurance agencies. With a combined experience of over two decades in technology and customer satisfaction within the land title realm, our software prioritizes the unique requirements of title agents. Our goal is to deliver a top-tier solution that empowers title agents to convert customer frustrations into positive experiences and satisfaction. Our state-of-the-art customer complaint management system is specifically designed to help your title agency flourish and excel, ensuring that your clients appreciate the ease and efficiency of eXcediant's offerings. We look forward to the chance to assist in your agency's expansion with our all-encompassing solution. By choosing eXcediant, you are not only managing complaints; you are also fostering stronger connections with your clientele, which ultimately leads to long-term success. In this way, we strive to contribute to the overall improvement of client-agent relationships within the industry.

What is Mint Service Desk?

Mint Service Desk software represents the future of IT Service Management (ITSM) solutions. Its core features encompass Incident Management, Asset Management, a Customer Portal, and Multi-Channel Communication, along with dynamic attributes for chat interactions and customizable ticket types that allow for tailored views. This comprehensive suite not only enhances operational efficiency but also improves user experience through streamlined communication channels.

Media

Media

Integrations Supported

Docker
Lansweeper
Microsoft Azure
baramundi Management Suite

Integrations Supported

Docker
Lansweeper
Microsoft Azure
baramundi Management Suite

API Availability

Has API

API Availability

Has API

Pricing Information

$25 per month
Free Trial Offered?
Free Version

Pricing Information

$5/month/agent
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

eXcediant

Company Location

United States

Company Website

www.excediant.com

Company Facts

Organization Name

OPGK Software

Company Location

Poland

Company Website

www.mintsd.com

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Digital Asset Management

Asset Categorization
Asset Library
Asset Sharing
Brand Control
Customizable Branding
File Conversion
Metadata Management
Mobile App
Reporting/Analytics
Search Within Document
Search/Filter
Version Control
Watermarking
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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