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What is ethosIQ Customer Engagement Platform?
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What is CenterMaster?
Regardless of whether you're in search of an enterprise-level solution or have a dedicated team, the CenterMaster platform provides flexible options designed to align with your organization's specific requirements. Alongside the standard reports that CenterMaster offers, AcuCall’s Reporting Services supplies crucial data that can significantly improve your results. It is essential to understand the importance of timely and accurate information for assessing performance and optimizing business processes. Utilizing the CenterMaster cloud enables you to direct incoming calls to skilled agents globally, ensuring smooth and effective communication. Whether your operations span a single site, multiple locations, or include remote agents, CenterMaster makes it easy to connect customers with the right department or representative, promoting positive interactions. Additionally, AcuCall’s Professional Services team is on hand to assist with the integration of various third-party applications and tools, enabling agents to manage workflows with ease and address customer needs effectively. This all-encompassing strategy not only simplifies operations but also significantly elevates customer satisfaction rates, ultimately driving business success. By leveraging these tools, organizations can remain agile and responsive to changing demands in the marketplace.
Integrations Supported
Avaya Cloud Office
Calabrio Quality Management
Continuum PSA
Genesys Cloud CX
Google Cloud Platform
NICE Actimize
Oracle Cloud Infrastructure
Verint Predictive Modeling
Verizon Cloud
Integrations Supported
Avaya Cloud Office
Calabrio Quality Management
Continuum PSA
Genesys Cloud CX
Google Cloud Platform
NICE Actimize
Oracle Cloud Infrastructure
Verint Predictive Modeling
Verizon Cloud
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
ethosIQ
Date Founded
2009
Company Location
United States
Company Website
www.ethosiq.com/customer-engagement-platform/
Company Facts
Organization Name
AcuCall
Date Founded
2011
Company Location
United States
Company Website
www.acucall.com
Categories and Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail