Zoho Desk Reviews & Ratings

Zoho Desk

4.9 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Ratings and Reviews 17 Ratings

Total 5 out of 5 stars
ease 5 out of 5 stars
features 4.5 out of 5 stars
design 4.5 out of 5 stars
support 5 out of 5 stars

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What is Ogmyos eventManager?

EventManager is a robust management platform tailored for enterprises seeking to improve their interactions with customers and their after-sales service. This versatile software solution, accessible via a SaaS rental model, also offers the option for personalized development projects. Users benefit from a suite of integrated features, including CRM capabilities, a shared calendar, synchronization with Outlook, document sharing, collaborative tools, surveys, email marketing, business analytics, and event oversight—all seamlessly integrated into one user-friendly interface. Our platform supports customers throughout their journey, from initial lead generation to customer retention, simplifying multi-channel order processing while ensuring compatibility with accounting software. We prioritize the success of our clients and their sustainable growth by providing expert guidance from our technical and functional specialists to facilitate the implementation of an effective software solution. Moreover, our customizable global offering enhances the entire management cycle of organizations, equipping businesses with the tools they need to excel in a competitive market. By leveraging our technology, companies can focus on their core operations while enjoying improved efficiency and customer satisfaction.

What is Zoho Desk?

Experience immediate joy and quick communication with Zoho Desk's integrated Chat widget, enabling rapid responses to customer inquiries. The chat feature embedded within Zoho Desk ensures that you are readily available to assist customers who may struggle to find information in your Help Center. Customers can quickly reach out to your agents for prompt answers and support, enhancing their experience. For more intricate issues, agents have the ability to transform chat discussions into tickets, ensuring proper tracking and resolution. All context from chat interactions is stored, eliminating any potential delays in service. Furthermore, chat tickets can be assigned to your team's reliable specialists, promoting accountability. Zoho Desk also facilitates the delegation of tickets from various channels to designated agents and teams, streamlining workflow and enhancing efficiency, ultimately contributing to customer peace of mind. This seamless integration fosters a more connected relationship between your team and clients.

Media

Media

Integrations Supported

Integrations Supported

Boostopia
ChannelReply
ChatGPT
Chronicle SOAR
Facebook
Google Analytics
Help Desk Migration
Helpware
Make
Monitorpack Discovery
Salesforce
Supaboard
Trelica
VSG-365.ai
X (Twitter)
Zight
Zoho Assist
Zoho FSM
Zoho Social
eWaiverPro

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$12.00 per user per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Ogmyos

Company Location

France

Company Website

www.ogmyos.com/ogmyos/cms/2-2/logiciel-crm-erp-100-web-made-in-france.dhtml

Company Facts

Organization Name

Zoho

Date Founded

1996

Company Location

India

Company Website

www.zoho.com/desk

Categories and Features

After-Sales Service

Not specified

CRM

Not specified

Categories and Features

After-Sales Service

Not specified

Agentic AI

Not specified

AI Agents

Not specified

AI Customer Service

Not specified

Call Center

Call Logging
Call Scripting
Real-time Chat

Call Monitoring

Not specified

Complaint Management

Case Management
Complaint Classification
Customer Complaint Tracking
Feedback Management
Issue Tracking
Quality Assurance Management
Self Service Portal
Social Media Monitoring
Survey Management

Customer Engagement

Analytics
Communication Management
Feedback Collection
Live Chat

Customer Experience

Action Management
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management

Customer Self-Service

Not specified

Customer Service

Alerts / Escalation
Appointment Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Surveys & Feedback

Help Desk

Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Scheduling
Knowledge Base
Recurring Issues
Scheduling
Task Management

ITSM

Not specified

Knowledge Management

Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Live Chat

Canned Responses
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration

Team Communication

Activity / News Feed
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Push Notifications
Search
Surveys & Feedback
Task Management

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