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What is finfo?

Leverage bulk SMS messaging, automated trigger phrases, and powerful pulse surveys to improve employee engagement, commitment, and safety. Empower your remote workforce to thrive by creating avenues for enhanced interaction and feedback. While the rise of remote work is beneficial, it brings challenges that can hinder productivity, teamwork, and overall job satisfaction. By utilizing bulk text messages and emails, you can effectively elevate employee engagement levels. Integrating pulse surveys into your workforce strategy allows you to identify specific areas that need enhancement in terms of employee experience and satisfaction. In critical situations, you can instantly text a designated trigger word to a specific number, triggering an automatic dispatch of your pre-written message. Additionally, easily create and send SMS and email campaigns to individual employees or entire teams, with the option to deliver them immediately or schedule them for a more suitable time. This method not only simplifies communication but also cultivates a strong sense of community and connection within remote teams, ensuring their continued success and well-being. Overall, adopting these strategies will significantly contribute to a more engaged and satisfied workforce.

What is Nicereply?

Customer satisfaction survey software available online includes tools for measuring CSAT, Net Promoter Score (NPS), and Customer Effort Score (CES 2.0). Nicereply supports numerous teams from leading companies like Microsoft, Hubspot, and Buffer in their efforts to assess and enhance their customer service performance. - Evaluate Customer Satisfaction, NPS, and CES for individual agents, teams, or across the entire organization. - Boost your survey response rates by up to 200%. - Access your CRM data and establish triggers based on that information. - Acquire three times the feedback without the need for additional emails. You have the flexibility to personalize both the appearance and content of your surveys. - Generate reports, monitor key performance indicators, set objectives, and create actionable insights. This comprehensive tool not only streamlines the feedback process but also empowers businesses to make data-driven decisions for improved customer interactions.

Media

Media

Integrations Supported

Integrations Supported

Bitium
Desktop.com
Easyflow
Freshdesk
Freshsuccess
Front
Gmail
Intercom
LiveAgent
Mojo Helpdesk
Pandium
ProjectManager
Shopify
Stackreaction
Style Intelligence
TeamSupport
Trelica
Truto
Zapier

API Availability

API Availability

Pricing Information

$0.99 per month

Pricing Information

$39.00/month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

finfo

Date Founded

2014

Company Location

United Kingdom

Company Website

www.finfo.io

Company Facts

Organization Name

Nicereply

Date Founded

2011

Company Location

Slovakia

Company Website

nicereply.com

Categories and Features

NPS

Not specified

Wireless Expense Management

Procurement Management
Split Billing
Usage Reporting

Categories and Features

Customer Feedback

Not specified

Customer Satisfaction

Analytics
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Not specified

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