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What is fixRAgent?

fixRAgent serves as an intelligent diagnostic layer and maintenance system of record built specifically for multifamily housing, property managers, and facilities teams. By sitting directly upstream of your existing CMMS or property management platform, fixRAgent stops operational capital drains triggered by blind vendor dispatches and vague maintenance requests. Rather than taking ambiguous phone calls or text descriptions, tenants scan local QR codes to launch guided visual reporting. fixRAgent’s computer vision model evaluates equipment damage, categorizes urgency based on operational risk, identifies potential failure points, and constructs a detailed work order—complete with necessary components and step-by-step triage—delivered directly into your primary database. Core Operational Features: Frictionless QR Access: Quick, app-free photo submissions eliminate tenant reporting barriers. Dynamic Risk Triage: Automatically sorts incoming tasks into clear urgency levels (Monitor, Fix Soon, Act Today, Urgent) to prioritize critical hazards. Asset Health Ledger: Records every issue and resolution to monitor equipment life cycles and verify technician fixes over time. CMMS Adapter: Connects seamlessly to your operational stack via webhooks, APIs, PDFs, or structured JSON data. Safety First Escalations: Automatically redirects severe threats (gas, flooding, electrical) to immediate human dispatch and shutoff procedures. Eliminate store trips and unnecessary vendor calls. Scan the Problem. Own the Fix.

What is PTC SKD?

Companies that focus on service often encounter chaos and inefficiency when it comes to diagnosing issues, resulting in unnecessary visits from technicians, an overabundance of part returns, and a high rate of "no fault found" incidents. The PTC Service Knowledge and Diagnostics solution presents an advanced method by utilizing connected interactive diagnostics that automate problem identification and support remote diagnostics for smart, connected products (SCP) through a comprehensive knowledge base. Keeping up with PTC's latest advancements will provide insights into their groundbreaking releases and the forward-looking strategy for Service Knowledge and Diagnostics (SKD). In the automotive industry, adopting PTC's solutions has led to a remarkable reduction in service calls and dispatch needs, surpassing 20 percent. In addition, the time taken to resolve issues has significantly decreased, with improvements ranging from 20 to 75 percent, while also allowing for the rapid distribution of innovative solutions among teams. Furthermore, there has been a 40 percent reduction in diagnostic steps per call, which in turn has lowered service and warranty expenses, greatly improving equipment uptime. The ongoing enhancements brought about by PTC's diagnostic tools highlight their profound influence on optimizing service delivery and operational efficiency. This transformation not only benefits companies but also enhances customer satisfaction and trust in service reliability.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Per active door/unit pricing with pooled diagnostic allowances. Includes access to the QR intake platform, automated triage engine, property ledger, and CMMS integrations.
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

fixRAgent

Date Founded

2026

Company Location

United States⁠

Company Website

fixragent.com

Company Facts

Organization Name

PTC

Date Founded

1984

Company Location

United States

Company Website

www.ptc.com/en/products/service-knowledge-diagnostics

Categories and Features

Categories and Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Work Instructions

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

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