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What is frontline.io?

frontline.io is an AI-powered XR platform built for machinery manufacturers that need to connect training, support, and operations across the full equipment lifecycle. The platform uses Digital Twins, AR, VR, AI workflows, remote assistance, and analytics to help teams ramp workers faster and keep machinery running. Manufacturers can create live digital replicas of real-world machinery to train, simulate, optimize, and troubleshoot without disrupting production. frontline.io’s automated content creation tools can convert CAD files into interactive Digital Twins and turn PDFs, Word documents, or HTML files into structured guided procedures. Interactive Flows let teams build step-by-step instructions for assembly, maintenance, troubleshooting, and operations directly on the Digital Twin without writing code. Technicians can access those procedures on any device in 2D, AR, or VR. Remote Assist connects field workers with experts in real time through live video, annotations, shared context, and workflow-triggered guidance. The platform also includes a parts catalog so technicians can identify, search, and order components from the field. Its Knowledge Hub manages the data sources that power AI answers, with file-level access controls by site, division, or sub-workspace. AI Insight helps teams find the right procedure, edit content, summarize changes, and flag procedure drift across users and locations. By combining immersive training, AI-guided procedures, remote expert support, multilingual workflows, parts access, and operational analytics, frontline.io helps industrial organizations replace static manuals with execution-ready Digital Twins.

What is Help Lightning?

Help Lightning is a company that provides a software-as-a-service (SaaS) platform focusing on remote visual assistance. We deliver cutting-edge video collaboration solutions that enable specialists from various organizations to connect and assist individuals globally, regardless of location. Our innovative cloud-based platform integrates augmented reality capabilities such as combining two video feeds and adding 3D annotations to enhance real-time communication and tackle complex challenges effectively. Help Lightning is utilized for a range of applications, including the installation, inspection, training, servicing, and repair of intricate equipment and products. Clients experience immediate enhancements in performance metrics with Help Lightning, such as improved first-time fix rates and a reduction in the need for service calls. Additionally, our solutions lead to greater workforce efficiency and heightened customer satisfaction. Improvements in service revenue and profit margins are also notable benefits. Reach out to us for further details on how we can assist your business today.

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Integrations Supported

Genesys Cloud CX
IFS Field Service Management
Salesforce

Integrations Supported

Genesys Cloud CX
IFS Field Service Management
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

$300/month/10 users
Free Trial Offered?
Free Version

Pricing Information

$75,000 per year
We offer our software as an annual subscription. The pricing is based on a minimum of 100 licenses. The price per license will vary based on your needs including the number of experts providing help and the number of technicians or engineers needing help.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

frontline.io

Date Founded

2015

Company Location

United States

Company Website

frontline.io

Company Facts

Organization Name

Help Lightning

Date Founded

2016

Company Location

United States

Company Website

helplightning.com

Categories and Features

Augmented Reality

3D Objects
3D Product Visualization
Application Development
Content Creation
Cross-Device Publishing
Drag & Drop
For Mapping
For Sales
For Training / Education
Object Recognition
Simulation
Usage Tracking / Analytics
Virtual Reality

Categories and Features

Augmented Reality

3D Objects
3D Product Visualization
Application Development
Content Creation
Cross-Device Publishing
Drag & Drop
For Mapping
For Sales
For Training / Education
Object Recognition
Simulation
Usage Tracking / Analytics
Virtual Reality

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Work

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

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