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What is fulfillmenttools?

Fulfillmenttools is an innovative Distributed Order Management System (DOMS) and omnichannel fulfillment solution designed to optimize the entire order workflow, covering aspects like real-time inventory tracking, available-to-promise evaluations, and advanced features for order routing, picking, packing, shipping, and handling returns. This platform empowers retailers to improve their order processing and delivery strategies across diverse venues, including stores, warehouses, dark stores, and dropshippers, by utilizing flexible routing tailored to specific requirements. Its API-first, MACH-based architecture allows for effortless integration with e-commerce platforms, point-of-sale systems, customer relationship management software, payment gateways, and logistics and warehousing solutions, effectively unifying inventory data into a single, reliable source. Additionally, it offers services such as click & collect, ship-from-store options, same-day delivery, and streamlined return management, all while enhancing operational efficiency, reducing costs, and boosting the overall customer experience. In today's fast-paced e-commerce environment, these features are crucial for retailers striving to maintain their competitive edge and adapt to shifting consumer preferences. Ultimately, the platform’s versatile capabilities ensure that businesses can meet the evolving demands of their customers while optimizing their fulfillment processes.

What is IBM Sterling Store Engagement?

To efficiently oversee your inventory along with customer and order details, a real-time dashboard that is easy to use and accessible from both sales counters and mobile devices is essential. Tools designed for this purpose not only assist in making recommendations for cross-selling and upselling but also optimize inventory management processes and task coordination, while providing flexible fulfillment options such as curbside pickup, in-store retrieval, and delivery from the store, in addition to managing returns across multiple channels. The IBM Sterling Store Engagement platform equips your staff with the means to offer seamless omnichannel services that encompass fulfillment, inventory management, task oversight, and customer assistance. By enhancing the shopping experience through personalized recommendations, you can stimulate customers to make extra purchases. Moreover, acquiring accurate data on inventory locations and streamlining the picking, packing, and shipping or collection processes is crucial. You also have the ability to monitor and manage employee tasks effectively, allowing for a smooth in-store purchasing and checkout experience that reduces customer wait times. This all-encompassing strategy not only improves operational effectiveness but also leads to a marked increase in customer satisfaction, creating a win-win situation for both the business and its clientele. Ultimately, investing in these systems can transform the retail experience into one that is both efficient and enjoyable for customers.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

fulfillmenttools

Date Founded

2020

Company Location

Germany

Company Website

fulfillmenttools.com

Company Facts

Organization Name

IBM

Date Founded

1911

Company Location

United States

Company Website

www.ibm.com/products/store-engagement

Categories and Features

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Categories and Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

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