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Ratings and Reviews 0 Ratings
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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
What is GEHRIMED?
GEHRIMED is the first ONC-Certified interoperable electronic health record (EHR) designed specifically for healthcare practitioners in the long-term and post-acute care (LTPAC) sectors. This versatile cloud-based system allows medical professionals to document patient interactions, retrieve medical records, co-sign documents, and electronically prescribe medications, incorporating advanced functionalities such as macros, menu options, transcription, speech recognition, and typing. Moreover, GEHRIMED includes an all-encompassing quality management and MIPS reporting framework, automated billing solutions, customizable reporting capabilities, policy oversight, secure data storage, instant messaging features, follow-up scheduling, and effective data management and synchronization tools. These extensive functionalities make it an essential asset for contemporary healthcare environments, ensuring that providers have the resources necessary to improve patient outcomes and optimize their operational processes. With such a wide array of features, GEHRIMED stands out as a pivotal solution in the evolving landscape of healthcare technology.
What is O-Meds?
Organizations that handle protected health information (PHI) are required to implement strict security measures across physical, network, and procedural domains. O-Meds© offers comprehensive features for HIPAA compliance, which include functionalities like tracking user activities, defining user roles with a focus on patient security, providing physical security and data encryption, enabling secure email and messaging, overseeing patient authorization, supporting electronic formats for data, ensuring regular backups and system uptime, and managing contracts with "Business Associates." Additionally, the data within O-Meds can be exported into multiple documentation formats, allowing for greater flexibility in evaluating treatment and medication effectiveness. O-Meds is designed with user experience as a priority, striving to provide the most straightforward and effective solutions for managing medications. To further enhance user experience, O-Meds also includes premium support services, ensuring the platform and its functionalities remain seamless and effective in fulfilling user requirements. Our dedication to user satisfaction guarantees a dependable environment for managing sensitive health information, enabling healthcare providers to focus on delivering quality care.
Integrations Supported
PracticeSuite
API Availability
Has API
API Availability
Has API
Pricing Information
$225.00/month/user
Free Trial Offered?
Free Version
Pricing Information
$5 per user per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Netsmart Technologies
Date Founded
1968
Company Location
United States
Company Website
www.ntst.com/Solutions/By-Community/Post-Acute-Care/Gehrimed
Company Facts
Organization Name
OnTrackDev
Date Founded
2013
Company Location
United States
Company Website
o-meds.com
Categories and Features
Long Term Care
Claims Management
Clinical Care
EHR
Electronic Health Record
For Home Care Providers
For Nursing Homes
Geriatric Care
MDS Review
Patient Records
Staff Scheduling
Categories and Features
Long Term Care
Claims Management
Clinical Care
EHR
Electronic Health Record
For Home Care Providers
For Nursing Homes
Geriatric Care
MDS Review
Patient Records
Staff Scheduling