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What is govDelivery?
With the growing expectation for smooth digital interactions, our all-encompassing communication platform allows for easy connections and engagement with citizens. You will have all the necessary tools at your disposal to communicate effectively with those interested in your offerings and motivate them to take action. Unlike other options available, Granicus stands out with an impressive network of 300 million citizen subscribers, enabling significant growth in audience reach and improved engagement. You can effortlessly send customized messages that take into account demographics, locations, interests, and various other factors. Enhance your citizen engagement tactics by sharing content across email, social media, and text messaging platforms with just a single click, making the process both efficient and streamlined. Additionally, we offer more than 150 ready-made integrations with well-known third-party systems and services, and we are capable of quickly developing new integrations to connect with niche systems as required. This adaptability guarantees that your communication strategies can evolve in response to the changing needs of your audience, ensuring that you remain relevant and effective. Ultimately, our solution empowers you to foster stronger relationships and drive meaningful interactions with the communities you serve.
What is Verint for Citizen Engagement?
Verint®'s Case Management Professional™ is a cloud-based platform designed to support Citizen Engagement and Contact Center as a Service (CCaaS) applications.
In terms of Citizen Engagement, the platform streamlines customer and citizen interactions across both assisted and self-service channels, facilitating engagement with a wide array of city and local government services while promoting self-service opportunities to the fullest extent.
It empowers users to significantly shift service delivery to self-service options in the most frequently utilized services, thereby improving the likelihood that service requests are fulfilled promptly.
When it comes to CCaaS, Verint®'s Case Management Professional™ enhances the functionality of CCaaS desktops through intelligent scripting, allowing agents to efficiently log requests and resolve account issues from a unified desktop interface.
Furthermore, the logged requests can be effectively monitored and managed in accordance with established service level agreements (SLAs), ensuring a consistent and high-quality service experience.
This application ultimately aids customers in boosting their First Contact Resolution (FCR) rates, which is vital for customer satisfaction and operational efficiency.
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Integrations Supported
API Availability
API Availability
Pricing Information
Pricing not provided
Pricing Information
Pricing not provided
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
Training Options
Documentation Hub
Webinars
Online Training
Company Facts
Organization Name
Granicus
Company Location
United States
Company Website
granicus.com/solution/govdelivery/
Company Facts
Organization Name
Verint
Date Founded
1994
Company Location
United States
Company Website
verint.com
Categories and Features
Citizen Engagement
Not specified
Categories and Features
Citizen Engagement
Not specified
Government
Not specified