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What is guestext?

In the modern age of customization, fulfilling the desires of hotel guests has become increasingly important, and guestext is dedicated to making sure those desires are fulfilled! By facilitating seamless communication, guestext enables hotel operators to forge a personalized bond with guests even before they check in. Utilizing our opt-in messaging service, hotels can enhance overall guest satisfaction, which is vital for building lasting loyalty. The guestext platform creates an engaging two-way mobile link that improves communication, leading to a superior guest experience. Hoteliers can connect with individual guests, groups, or anyone who has opted in, enabling them to interact with their patrons before, during, and after their visits. This innovative approach not only deepens guest relationships but also stimulates repeat visits, boosts revenue, and invites valuable feedback from guests. Notably, research in the hospitality field shows that 78% of guests favor text messaging for their communication needs! Additionally, text messages achieve an outstanding 8 to 1 response ratio compared to conventional emails or phone calls, ensuring prompt engagement with guests. Ultimately, guestext transforms the way hotels communicate with their customers, setting the stage for extraordinary service and memorable stays. This innovative platform not only enhances guest satisfaction but also positions hotels for success in an ever-evolving industry.

What is Loopon?

Explore a robust engagement platform tailored for hotels aiming to amplify revenue, increase guest satisfaction, and nurture loyalty throughout each stage of the guest journey. By offering commission-free upselling and pre-arrival surveys, you and your guests can collaboratively design a perfect stay. One-click upgrades not only enhance your revenue prior to guest arrival but also build excitement for their upcoming visit. The In-Stay feature acts as a responsive feedback and messaging system, facilitating immediate service recovery and boosting satisfaction during their stay. Guests can easily connect to WiFi or scan a QR code to share their feedback or communicate directly through SMS and WhatsApp regarding their experiences. Prompting elegant single-page surveys right after their departure showcases your sincere interest in their input. Furthermore, a comprehensive array of analytics and reputation management tools enables you to make well-informed strategic decisions, improve guest satisfaction ratings, and enhance your presence on review sites. This platform effectively streamlines communication while significantly improving the overall guest experience, ensuring that their stays are not only memorable but also lead to repeat visits. The integration of these features solidifies lasting relationships between hotels and their guests, creating a cycle of loyalty that benefits both parties.

Media

Media

Integrations Supported

Agoda
Amadeus Central Reservations System (CRS)
Booking.com
Clock PMS+
Elina
Expedia
Facebook
Fork
Google
Infor POS
Mews
OPERA Cloud PMS
Salesforce
Sirvoy
Tripadvisor
WhatsApp
Yelp
apaleo
protel MICE

Integrations Supported

Agoda
Amadeus Central Reservations System (CRS)
Booking.com
Clock PMS+
Elina
Expedia
Facebook
Fork
Google
Infor POS
Mews
OPERA Cloud PMS
Salesforce
Sirvoy
Tripadvisor
WhatsApp
Yelp
apaleo
protel MICE

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

€100 per hotel per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

guestext

Date Founded

2011

Company Location

United States

Company Website

www.guestext.com

Company Facts

Organization Name

Loopon

Date Founded

2007

Company Location

Sweden

Company Website

www.loopon.com

Categories and Features

Categories and Features

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

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Popular Alternatives