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What is helppeople Cloud?
Es el momento perfecto para transformar tus procedimientos y enriquecer la experiencia de tus usuarios. Helppeople te brinda una plataforma confiable y fácil de usar que simplifica la gestión y automatización de tus procesos. Aumenta la eficiencia de tus operaciones, acorta los tiempos de respuesta y obtén toda la analítica necesaria para tomar decisiones rápidas y efectivas. Controla todos los activos tecnológicos de tu empresa y minimiza el riesgo de eventos irreversibles. Además, puedes gestionar y afinar el proceso de contratación en todas las áreas de tu organización, lo que garantiza un flujo de trabajo más dinámico y eficaz. Esta optimización no solo mejora la utilización de recursos, sino que también impulsa la productividad de tu equipo. Al adoptar estas herramientas, tu empresa puede adaptarse más rápidamente a los cambios del mercado y satisfacer mejor las necesidades de sus clientes.
What is Vtiger Help Desk?
Approach every customer interaction as if it's your very first to build a robust relationship with them. This practice can lead to resolving a greater number of cases, improving support efficiency, and increasing overall customer satisfaction. It's crucial to integrate your multi-channel support into a single platform to streamline your operations effectively. By fully automating the case creation, assignment, and resolution processes, you can facilitate better collaboration among team members, resulting in quicker case resolutions. In addition, create a detailed knowledge base from frequently asked questions and make it accessible through a self-service portal, which will help reduce the number of incoming cases and allow your team to focus on more complex issues. Utilize Vtiger’s help desk analytics to obtain real-time insights into your team’s performance and to make educated, data-driven decisions. By visualizing essential metrics such as case resolution time, team workload, and customer satisfaction scores, you can easily identify bottlenecks and address them promptly. Moreover, set up regular reporting to transform raw data into actionable insights, enabling swift responses to typical help desk challenges while consistently enhancing service quality. Adopting this proactive method not only boosts team productivity but also significantly enriches the overall experience for your customers, fostering loyalty and trust in your brand. By continuously refining your approach based on feedback and performance metrics, you can ensure sustained improvements in your support services.
Integrations Supported
Authorize.Net
Clickatell
Constant Contact Lead Gen & CRM
Docusign
Dropbox
Gmail
Google Drive
HighComm
HubSpot Operations Hub
Magento
Integrations Supported
Authorize.Net
Clickatell
Constant Contact Lead Gen & CRM
Docusign
Dropbox
Gmail
Google Drive
HighComm
HubSpot Operations Hub
Magento
API Availability
Has API
API Availability
Has API
Pricing Information
$4.99 per user per month
Free Trial Offered?
Free Version
Pricing Information
$10 per user per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
helppeople
Date Founded
2000
Company Location
Colombia
Company Website
helppeoplecloud.com
Company Facts
Organization Name
Vtiger
Date Founded
2004
Company Location
United States
Company Website
www.vtiger.com/help-desk/
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management