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What is hotelierAI?

hotelierAI is an innovative and all-encompassing guest management and CRM solution that seamlessly integrates with the hotelierDirect booking system. Utilizing advanced data analytics to assess, classify, and predict guest behaviors, it provides crucial insights into guest profiles for front desk operations. This capability allows you to create timely and relevant marketing campaigns designed with personalized content aimed at guests throughout their entire journey, from before their arrival to after their departure. Furthermore, it significantly improves the oversight of your social media presence and aids in preserving favorable review ratings for your establishment. Unlike traditional CRM systems, hotelierAI examines guests’ previous spending patterns, stay behaviors, and social demographics, delivering essential insights into the characteristics and requirements of your key clientele. This sophisticated approach enables a more profound comprehension of direct booking guests, helping you pinpoint and focus on your most profitable segments. Additionally, the platform supports the development of dynamic guest profiles that can be effortlessly shared among customer-facing teams across all your locations, ensuring a unified strategy in guest management. By fostering a comprehensive understanding of guest interactions, hotelierAI ultimately enhances guest satisfaction and cultivates long-term loyalty. As a result, hotels can create a more personalized experience that resonates with their clientele, further solidifying their reputation in the competitive hospitality industry.

What is Cendyn CMS?

Cendyn's content management system is tailored for the hospitality sector, effectively handling content while adapting to your expansion. By leveraging powerful personalization tools, easy-to-use administrative features, and the promotion of real-time rates, you can enhance website interaction and create a sense of urgency that transforms casual visitors into confirmed bookings. This makes it an invaluable asset for any business aiming to thrive in a competitive market.

Media

Media

No images available

Integrations Supported

Clarabridge
Clarity Hotel Manager
Clock PMS+
Delphi
Maestro PMS
Medallia
MyHMS
Oracle Cloud Infrastructure
QuadraNet Reservations
ResortSuite PMS
ResortSuite SALES & CATERING
Rezcontrol
SkyTouch Hotel OS
Smart Hotel Software
SpaSoft
Stayntouch PMS
Symantec SiteMinder
SynXis
WebRezPro

Integrations Supported

Clarabridge
Clarity Hotel Manager
Clock PMS+
Delphi
Maestro PMS
Medallia
MyHMS
Oracle Cloud Infrastructure
QuadraNet Reservations
ResortSuite PMS
ResortSuite SALES & CATERING
Rezcontrol
SkyTouch Hotel OS
Smart Hotel Software
SpaSoft
Stayntouch PMS
Symantec SiteMinder
SynXis
WebRezPro

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

digital hotelier

Date Founded

2001

Company Location

United Kingdom

Company Website

www.digitalhotelier.com/data-intelligence/guest-management-crm/

Company Facts

Organization Name

Cendyn

Date Founded

1996

Company Location

United States

Company Website

www.cendyn.com/web-design-development/

Categories and Features

Categories and Features

Content Management

Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management

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