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What is hotelierAI?

hotelierAI is an innovative and all-encompassing guest management and CRM solution that seamlessly integrates with the hotelierDirect booking system. Utilizing advanced data analytics to assess, classify, and predict guest behaviors, it provides crucial insights into guest profiles for front desk operations. This capability allows you to create timely and relevant marketing campaigns designed with personalized content aimed at guests throughout their entire journey, from before their arrival to after their departure. Furthermore, it significantly improves the oversight of your social media presence and aids in preserving favorable review ratings for your establishment. Unlike traditional CRM systems, hotelierAI examines guests’ previous spending patterns, stay behaviors, and social demographics, delivering essential insights into the characteristics and requirements of your key clientele. This sophisticated approach enables a more profound comprehension of direct booking guests, helping you pinpoint and focus on your most profitable segments. Additionally, the platform supports the development of dynamic guest profiles that can be effortlessly shared among customer-facing teams across all your locations, ensuring a unified strategy in guest management. By fostering a comprehensive understanding of guest interactions, hotelierAI ultimately enhances guest satisfaction and cultivates long-term loyalty. As a result, hotels can create a more personalized experience that resonates with their clientele, further solidifying their reputation in the competitive hospitality industry.

What is Cendyn CRM?

Cendyn represents a revolutionary CRM and CDP solution designed to help hoteliers forge deeper connections with their guests while enhancing revenue generation. By offering total management over guest databases, it allows for highly personalized interactions that can significantly elevate guest satisfaction and drive more direct bookings. Not only does Cendyn provide robust marketing automation capabilities across various channels, but it also streamlines the guest journey and sales processes. With its cloud-based infrastructure, hoteliers can effectively leverage data to create tailored experiences that resonate with their clientele, ultimately fostering loyalty and repeat business. In a competitive market, utilizing Cendyn can transform how hotels engage with their guests and maximize profitability.

Media

Media

No images available

Integrations Supported

Google Ads
HiJiffy
Opera
SIHOT
Sojern Traveler Platform
SynXis
Triptease
Zapier

Integrations Supported

Google Ads
HiJiffy
Opera
SIHOT
Sojern Traveler Platform
SynXis
Triptease
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

digital hotelier

Date Founded

2001

Company Location

United Kingdom

Company Website

www.digitalhotelier.com/data-intelligence/guest-management-crm/

Company Facts

Organization Name

Cendyn

Date Founded

1996

Company Location

United States

Company Website

www.cendyn.com/cendyn-crm/

Categories and Features

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Hospitality Property Management

Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental

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