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What is how.fm?

Create engaging, voice-guided tutorials using straightforward text while effortlessly adding images, GIFs, or video clips through an intuitive drag-and-drop interface. You can craft comprehensive, step-by-step voice tutorials without any coding skills, enhancing your content with a single click. Document, edit, and share your tutorials in real-time, making them readily available for you and your team at any hour. The voice control capability ensures that employees can maintain a hands-free approach while working. Additionally, AI technology can translate your tutorials into a wide range of languages, increasing their accessibility. The platform how.fm acts as a smart assistant for digital training and skill development in various manual tasks, technical abilities, and general how-to information. It provides self-directed support to new hires, trainees, and temporary employees, both during work hours and beyond. Furthermore, we easily transform your standard operating procedures or any step-by-step guides into appealing and effective formats. This platform is tailor-made to expedite the onboarding of new or temporary staff, offering multilingual instructions and hands-free voice control, thus significantly enhancing the training experience. With these features, how.fm not only simplifies the learning process but also ensures that employees feel supported and confident in their roles.

What is Kaleo?

Our effective methodology boosts your knowledge base by recognizing the common questions users tend to ask and then developing clear, straightforward answers. We actively monitor tickets to identify recurring queries, ensuring your knowledge base is consistently refreshed. IT tickets act as valuable indicators of user inquiries, which we analyze to emphasize those that could have been addressed through self-service options, including 'how-tos' and a variety of Tier 1 issues. By leveraging sophisticated machine learning classifiers, we organize self-service tickets according to more than 1000 ontologies, classifying them by type of inquiry. These organized categories are ranked based on how frequently they occur, enabling us to highlight the most crucial FAQs effectively. We perform stringent quality control on response segments prior to linking them with the respective FAQs. After finalizing this process, the curated questions and answers are ready to be seamlessly integrated into your knowledge base, significantly improving user experience and promoting self-service capabilities. This structured approach not only facilitates easier access to vital information but also empowers users to independently discover solutions, thereby fostering a more efficient support ecosystem. As a result, organizations can benefit from reduced support costs and enhanced user satisfaction.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

how.fm

Date Founded

2018

Company Location

Germany

Company Website

www.how.fm/product/

Company Facts

Organization Name

Kaleo Software

Date Founded

2013

Company Location

United States

Company Website

www.kaleosoftware.com

Categories and Features

Work Instructions

Not specified

Categories and Features

Knowledge Management

Cataloging / Categorization
Content Management
Decision Tree
Full Text Search
Knowledge Base Management
Self Service Portal

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