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What is how.fm?

Create engaging, voice-guided tutorials using straightforward text while effortlessly adding images, GIFs, or video clips through an intuitive drag-and-drop interface. You can craft comprehensive, step-by-step voice tutorials without any coding skills, enhancing your content with a single click. Document, edit, and share your tutorials in real-time, making them readily available for you and your team at any hour. The voice control capability ensures that employees can maintain a hands-free approach while working. Additionally, AI technology can translate your tutorials into a wide range of languages, increasing their accessibility. The platform how.fm acts as a smart assistant for digital training and skill development in various manual tasks, technical abilities, and general how-to information. It provides self-directed support to new hires, trainees, and temporary employees, both during work hours and beyond. Furthermore, we easily transform your standard operating procedures or any step-by-step guides into appealing and effective formats. This platform is tailor-made to expedite the onboarding of new or temporary staff, offering multilingual instructions and hands-free voice control, thus significantly enhancing the training experience. With these features, how.fm not only simplifies the learning process but also ensures that employees feel supported and confident in their roles.

What is ScreenSteps?

Implementing a knowledge base software that aims to reduce errors, inquiries, and the onboarding timeline for employees is crucial for any organization. It offers intuitive, interactive guides that ensure that all team members can navigate tasks without feeling overwhelmed. By creating a thorough online searchable knowledge base, companies can improve quality assurance metrics, decrease the number of inquiries, and shorten training durations, thereby ensuring consistency among all call center personnel. This tool not only boosts productivity and reduces errors but also helps employees adjust to new procedures and tackle complex situations autonomously. Organizations can capture their unique processes through customizable step-by-step guides that enhance employee effectiveness. Utilizing a ScreenSteps knowledge base enables teams to elevate their performance while significantly reducing both training time and the need for ongoing support. By centralizing all job aids in one easily accessible location, employees can quickly find solutions to their queries, promoting a more efficient workplace. This organized strategy not only benefits individual staff members but also plays a critical role in the holistic success of the organization. Ultimately, a well-structured knowledge base cultivates a culture of continuous improvement and learning within the company.

Media

Media

Integrations Supported

Desktop.com
Indent
Outdoo AI
Rippling
Teamstack
Zendesk

Integrations Supported

Desktop.com
Indent
Outdoo AI
Rippling
Teamstack
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$57.00/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

how.fm

Date Founded

2018

Company Location

Germany

Company Website

www.how.fm/product/

Company Facts

Organization Name

Blue Mango Learning Systems

Date Founded

2004

Company Location

United States

Company Website

www.bluemangolearning.com

Categories and Features

Work Instructions

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

Categories and Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Work Instructions

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

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