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What is hrPad?

CloudApper hrPad is an AI-powered employee self-service (ESS) kiosk solution that transforms standard iOS, Android, or Windows tablets into frontline HR service terminals. It enables deskless employees to access HR functions and complete routine tasks directly from the shop floor, warehouse, nursing station, or any physical work environment. The platform integrates natively with major HCM platforms, including UKG Pro, UKG Ready, Workday HCM, Dayforce, and Oracle HCM Cloud. By placing an always-available touchpoint where frontline workers operate, hrPad establishes a real-time, bidirectional sync with your system of record, automating tasks without manual intervention. Core Features: Shift Management: Employees can view schedules, swap shifts, bid for open slots, and receive manager approvals directly from the kiosk. Time-Off & Accruals: Allows workers to check active balances and submit time-off requests in real time, pulling live data from the connected HCM. AI Attestation & Compliance: Automates meal period verification, break prompts, and signature collection at the point of punch to support labor law adherence. 24/7 AI HR Assistant: A conversational AI layer answers employee questions regarding corporate procedures, policies, and entitlements instantly. Communications & Documents: Delivers company announcements and HR documents directly to the kiosk, keeping distributed teams informed. Punch Tracking: Includes seamless punch-in/out capability built into the broader ESS experience. Deployable on off-the-shelf tablets, hrPad is a cost-effective alternative to proprietary hardware that shortens resolution times and empowers hourly employees.

What is CloudApper Desk?

CloudApper Desk presents a groundbreaking and budget-friendly ticketing solution aimed at improving customer support and driving business expansion. This all-encompassing application streamlines customer service functions through an intuitive dashboard and simple ticket management, providing the necessary adaptability to enhance operational efficiency. Understanding your business environment is crucial, and CloudApper Desk empowers you to gather and analyze critical data. By identifying persistent issues, you can uncover ways to refine your products and services, thereby strengthening your business foundation. The impression clients receive is significantly influenced by the caliber of after-sales assistance; with CloudApper Desk, you can dazzle your customers by monitoring activities, organizing ticket assignments, and facilitating rapid responses right from your mobile device. By leveraging the centralized data system of CloudApper Desk, you can amplify the speed and quality of your customer service management. This innovative tool features a user-friendly dashboard that showcases recent tickets, most recent replies, and other pertinent information, giving users a holistic view of their support operations. Consequently, your team can collaborate more effectively, ensuring that customer concerns are resolved quickly and comprehensively. Ultimately, adopting CloudApper Desk not only enhances operational workflows but also fosters a stronger relationship with your clients through improved service delivery.

Media

Media

Integrations Supported

Dayforce
Oracle APM
Oracle Fusion Cloud HCM
Oracle HR Analytics
Paychex Flex
Paycor
SAP SuccessFactors
UKG Pro
UKG Ready
Workday HCM
Workday Talent Management
Workday Workforce Management
isolved

Integrations Supported

Dayforce
Oracle APM
Oracle Fusion Cloud HCM
Oracle HR Analytics
Paychex Flex
Paycor
SAP SuccessFactors
UKG Pro
UKG Ready
Workday HCM
Workday Talent Management
Workday Workforce Management
isolved

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CloudApper AI

Company Location

United States

Company Website

www.cloudapper.ai/employee-self-service-kiosk/

Company Facts

Organization Name

CloudApper

Date Founded

2018

Company Location

United States

Company Website

www.cloudapper.com/cloudapper-desk-ticketing-app-customer-support-complain-management/

Categories and Features

Human Resources

360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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