Ratings and Reviews 1 Rating

Total
ease
features
design
support

Ratings and Reviews 26 Ratings

Total
ease
features
design
support

Alternatives to Consider

  • Serviceaide Reviews & Ratings
    141 Ratings
    Company Website
  • Device42 Reviews & Ratings
    172 Ratings
    Company Website
  • NetBrain Reviews & Ratings
    152 Ratings
    Company Website
  • JDisc Discovery Reviews & Ratings
    26 Ratings
    Company Website
  • Docubee Reviews & Ratings
    115 Ratings
    Company Website
  • Adaptive Compliance Engine (ACE) Reviews & Ratings
    58 Ratings
    Company Website
  • eMembership for Labor Unions Reviews & Ratings
    12 Ratings
    Company Website
  • AI Docs Reviews & Ratings
    15 Ratings
    Company Website
  • Precoro Reviews & Ratings
    460 Ratings
    Company Website
  • Quant Reviews & Ratings
    86 Ratings
    Company Website

What is i-doit?

Every organization encounters its own set of obstacles, with each framework and procedure under your management. You hold specific expectations regarding IT documentation, and i-doit caters to this individuality and adaptability. The software is designed to conform to your requirements, applicable to all enterprises, including multinational corporations. There is no generic solution available; instead, you have the option to tailor your documentation to fit your specifications. This not only reduces expenses but also provides a professional outcome. Imagine the ease of maintaining all technical documentation and administrative data in one place for each asset, facilitating the storage of invoices and contracts as part of your IT records. This ensures that crucial information is always accessible. Furthermore, i-doit transcends conventional IT documentation by fostering connections among all departments in your organization. The benefits extend to accounting, which gains from the insights provided by your documentation, just as IT and facility management do. Additionally, you can eliminate the need for separate vehicle fleet software and seamlessly integrate Enterprise Service Management into your operations, enhancing overall efficiency and collaboration across the board. Embracing this integrated approach could revolutionize the way your company manages its resources.

What is Vivantio?

Vivantio has earned accolades as a leading customer service management software solution available today. Our SaaS service management platform encompasses a variety of customer service functions, including customer support ticketing, help desk operations, service desk management, IT service management, asset oversight, and enterprise service management, all underpinned by established industry standards like ITIL. Additionally, Vivantio offers adaptable licensing solutions tailored to the diverse needs of rapidly expanding businesses worldwide. This flexibility ensures that organizations can find the perfect fit for their requirements.

Media

Media

Integrations Supported

Azure AI Services
Azure DevOps
Datadog
Gemini
Gemini 1.5 Flash
Gemini 1.5 Pro
Gemini 2.0
Gemini Enterprise
Gemini Nano
HubSpot CRM
Microsoft Entra
Microsoft Power BI
Microsoft System Center Operations Manager (SCOM)
NinjaOne
Okta
PagerDuty
Rackspace
Salesforce
Slack
Twilio

Integrations Supported

Azure AI Services
Azure DevOps
Datadog
Gemini
Gemini 1.5 Flash
Gemini 1.5 Pro
Gemini 2.0
Gemini Enterprise
Gemini Nano
HubSpot CRM
Microsoft Entra
Microsoft Power BI
Microsoft System Center Operations Manager (SCOM)
NinjaOne
Okta
PagerDuty
Rackspace
Salesforce
Slack
Twilio

API Availability

Has API

API Availability

Has API

Pricing Information

$461.02 per year
Free Trial Offered?
Free Version

Pricing Information

$59.00/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

synetics

Date Founded

1996

Company Location

Germany

Company Website

www.i-doit.com

Company Facts

Organization Name

Vivantio

Date Founded

2003

Company Location

United States

Company Website

www.vivantio.com/

Categories and Features

CMDB

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping

Categories and Features

Asset Tracking

Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Depreciation Tracking
Disposal Tracking
Inventory Management
Location Tracking
QR Codes
Reservations
Service History

Change Management

Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management

CMDB

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Popular Alternatives

Popular Alternatives

ServoDesk Reviews & Ratings

ServoDesk

Simplisys Ltd
Freshservice Reviews & Ratings

Freshservice

Freshworks