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What is i4Tradies?

i4Tradies is an innovative Service Request Application designed to connect Asset Owners and Occupants with certified local suppliers for Installation, Repairs, and Maintenance services in a secure and enjoyable manner. Requesting multiple quotes is simple; just provide your location and specify the type of service you need, along with any additional details, and you'll receive offers from a range of Field Service Suppliers for your consideration. It's important to verify the credentials of your chosen suppliers by checking their insurance, licenses, and certifications to ensure you're making a well-informed choice. When you submit a Service Request, the more detailed information you include about your project, the more accurate your quote will be, so be thorough when describing the service category, job specifics, urgency, and including any relevant photos. Stay engaged with the process! You maintain full control over your service requests throughout, allowing you to monitor progress, receive invoices, and make payments seamlessly to effectively manage all your maintenance service needs.

What is NewWaySERVICE?

NewWaySERVICE is a comprehensive online software solution designed to efficiently handle service requests from customers across various industries. This platform enables users to monitor and oversee all types of service inquiries, including repairs and maintenance, ensuring that no request goes unnoticed. With NewWaySERVICE, each service request, or work order, can be meticulously tracked from inception to completion, allowing for precise documentation of the time invested by technicians on each task. Additionally, the software encompasses essential modules necessary for effective service department management, such as Work Orders, Equipment, Customer Management, Planning, Inventory, Service Contracts, Guarantees, and a Web Portal for easy access. By signing up for a free trial at NewWaySERVICE.com, you can explore its features and optimize your service operations without any initial investment. Once you experience the benefits firsthand, you'll likely find it indispensable for enhancing the efficiency of your service team.

Media

Media

Integrations Supported

Integrations Supported

QuickBooks Online

API Availability

API Availability

Has API

Pricing Information

0
Free Version

Pricing Information

$27/month/user or less
You only have to pay for technicians who need to have work orders assigned to them.

You do not have to pay for dispatchers or administrative staff who access the application.

Access to the customer portal is also free for your customers.
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub

Company Facts

Organization Name

i4T Global

Date Founded

2017

Company Location

Australia

Company Website

i4tglobal.com/solutions/service-request-app/

Company Facts

Organization Name

OroLogic Inc.

Date Founded

1996

Company Location

Canada

Company Website

www.NewWaySERVICE.com

Categories and Features

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Performance Metrics
Self Service Portal

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Service Desk

Incident Management
Knowledge Base
Mobile Access
Self Service Portal

Service Dispatch

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Work Order

Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Recurring Appointments
Scheduling
Task Management

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