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Ratings and Reviews 0 Ratings

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features
design
support

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What is iBwave?

As the demand for indoor wireless networks continues to grow, the design process often faces time constraints. iBwave Design addresses this challenge by being the leading solution for indoor wireless network design, which streamlines the project lifecycle and allows for rapid and intelligent network implementation. Users have the ability to import accurate floor plans and access a vast library of over 35,000 components while simulating their networks in advanced 3D to evaluate both coverage and capacity, all while easily generating critical project reports. With over 800 organizations worldwide trusting iBwave Design to deploy more than 100,000 indoor wireless networks, the tool significantly enhances design efficiency. By automating workflows, users can finish projects more quickly, leading to an improved project pipeline, increased revenue, and a stronger market presence. You can seamlessly drag and drop a variety of network elements, such as antennas, small cells, cables, access points, and fiber optics from our comprehensive database, and if a specific component is missing, we can quickly incorporate it into our inventory. This flexibility guarantees that your designs leverage the most innovative and pertinent technologies available. Additionally, the platform’s user-friendly interface encourages collaboration among teams, further optimizing the design process.

What is Support Robotics?

Support Robotics offers an intelligent approach to tackling home Wi-Fi issues, which have become the primary reason for over fifty percent of all technical support inquiries made to internet service providers. This innovative solution features a self-service application alongside a remote support portal, bridging the gaps that current diagnostic tools leave behind, enabling both customers and support representatives to swiftly address Wi-Fi challenges. It seamlessly integrates with the existing functionalities of your router, customer care application, or network infrastructure. Moreover, Support Robotics empowers your helpdesk agents to access the customer's router during broadband outages, allowing them to conduct diagnostics across multiple facets. By providing your support agents with the ability to view the situation from the customer's perspective, it offers a level of insight comparable to an on-site visit, thereby enhancing the overall customer experience. Ultimately, this tool not only streamlines the troubleshooting process but also fosters a deeper connection between service providers and their clients.

Media

Media

Integrations Supported

Citrix Analytics

Integrations Supported

Citrix Analytics

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$55 - $75 /month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

iBwave

Date Founded

2003

Company Location

Canada

Company Website

www.ibwave.com/ibwave-design

Company Facts

Organization Name

Support Robotics

Date Founded

2017

Company Website

www.supportrobotics.com

Categories and Features

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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