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What is iDNA?

iDNA Applications offers an automated evaluation of application design elements and code snippets, allowing for the assessment and ranking of their complexity. This functionality enables you to quickly identify simpler applications, allowing you to focus your resources on those that are more intricate and require substantial redevelopment efforts. As you embark on your modernization or migration project, this targeted approach helps you streamline your priorities and secure early successes. Leveraging visualized analytics provides crucial insights that enhance your decision-making capabilities. Furthermore, the tool supports the automatic discovery and classification of applications based on their design characteristics. This feature allows for the swift identification of applications that are outdated and suitable for archiving. In addition, it aids developers in saving time by revealing code similarities across different applications. A thorough understanding of your Domino applications and their associated data offers a comprehensive perspective, which is essential for accurate project planning. Ultimately, this deep knowledge enables teams to optimize their workflows and significantly boost overall productivity. This process not only simplifies the management of application portfolios but also fosters an environment for continuous improvement and innovation.

What is VI Service Desk?

The VI Service Desk serves as a specialized IT help desk solution tailored for HCL Notes/Domino®, providing an integrated approach that maximizes return on investment (ROI) and reduces total cost of ownership (TCO). You have the option to create a comprehensive Service Catalog that includes Incident, Problem, Change, and Request Management processes, or you can use the VI Service Desk as a standard ticketing system while adding features as necessary. With the sophisticated SLA Engine, you’re able to define parameters for initiating, halting, and concluding SLAs based on the status of tickets. Milestones for SLAs can be set as a fraction of the SLA time elapsed, which can automatically generate alerts for the appropriate personnel. The VI Service Desk is capable of global deployment, functioning as a centralized web application, a replicated Notes application, or both, thus ensuring versatility. Access to the platform is available through the Notes client, popular web browsers, iPads, and a variety of mobile devices, enhancing user convenience. Incorporating established Domino security protocols, the VI Service Desk allows for customizable security settings based on user roles, groups, and specific requirements. This adaptable approach not only supports stringent security measures but also enables organizations to align their security frameworks with their operational demands effectively. Ultimately, this ensures that users can work efficiently while maintaining the integrity of their IT environment.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

$900 one-time payment

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

panagenda

Date Founded

2007

Company Location

Austria

Company Website

www.panagenda.com/idna-applications/

Company Facts

Organization Name

Velocity Integrations Software

Company Location

United States

Company Website

www.velocityintegrations.com

Categories and Features

Decision Support

Application Development
Data Analysis

Categories and Features

Help Desk

Alerts / Escalation
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management

IT Asset Management

Asset Tracking
Audit Management
Configuration Management
Contract/License Management
Inventory Management
Maintenance Management
Supplier Management

IT Management

Event Logs
Hardware Inventory
License Management
Software Inventory

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