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What is iFeedback?

Collect feedback through both digital and physical means by installing a dedicated iFEEDBACK® terminal at your venue or by leveraging iFEEDBACK® features on your site. By identifying and addressing negative reviews quickly, you can manage all feedback effectively through the iFEEDBACK® Helpdesk, where you can initiate tickets and campaigns for both customers and staff. Effortlessly connect with services like Google, Facebook, and Tripadvisor to tackle feedback instantly, ensuring that ticket creation is automated and your CRM operates efficiently. This organized methodology not only enhances your operational productivity but also elevates your ratings, resulting in a boost in sales with little effort. Display your ratings to potential customers to foster trust and simultaneously enhance conversion rates for reservations and purchases. The service is designed to accommodate businesses of any scale, allowing for straightforward collection of offline feedback via our portable terminals equipped with authentic iPads. Additionally, you can oversee reviews from your business and various online platforms through a single, intuitive interface, simplifying the task of upholding a strong reputation. This comprehensive system ensures that you're always in tune with customer sentiment, enabling continuous improvement and a greater overall customer experience.

What is CustomerHero?

CustomerHero provides a holistic Software with a Service platform that allows businesses to implement a powerful Voice of Customer program, streamlining the process of gathering, analyzing, and applying customer feedback to improve overall experiences and build loyalty. This versatile solution is ideal for organizations across various industries and sizes, integrating feedback management into a unified interface that offers specialized tools for areas such as customer experience, employee engagement, patient satisfaction, guest relations, and multichannel input. The platform equips teams with the ability to gain profound insights into customer needs, exceed expectations at every touchpoint, and convert raw data into actionable tactics through real-time insights, pertinent feedback, and customizable reporting dashboards. By capturing feedback at every conceivable interaction, whether online or within physical stores, CustomerHero fosters a comprehensive understanding of the customer journey, ensuring that feedback serves not only as data collection but as a powerful driver for meaningful advancements within the organization and promotes a culture of ongoing improvement. In essence, CustomerHero enables businesses to not only hear their customers but also to respond in an effective manner, ultimately fostering long-term growth and cultivating stronger relationships with their clientele. Additionally, the platform's adaptability ensures that businesses can continuously refine their strategies to stay aligned with evolving customer expectations.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

BHM Media Solutions

Date Founded

2008

Company Location

Germany

Company Website

www.ifeedback.de/en/

Company Facts

Organization Name

CustomerHero

Company Location

Poland

Company Website

www.customerhero.com

Categories and Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Question Library

Categories and Features

Customer Experience

Not specified

Employee Experience

Not specified

Patient Experience

Not specified

Survey

Not specified

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