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What is iFeedback?

Collect feedback through both digital and physical means by installing a dedicated iFEEDBACK® terminal at your venue or by leveraging iFEEDBACK® features on your site. By identifying and addressing negative reviews quickly, you can manage all feedback effectively through the iFEEDBACK® Helpdesk, where you can initiate tickets and campaigns for both customers and staff. Effortlessly connect with services like Google, Facebook, and Tripadvisor to tackle feedback instantly, ensuring that ticket creation is automated and your CRM operates efficiently. This organized methodology not only enhances your operational productivity but also elevates your ratings, resulting in a boost in sales with little effort. Display your ratings to potential customers to foster trust and simultaneously enhance conversion rates for reservations and purchases. The service is designed to accommodate businesses of any scale, allowing for straightforward collection of offline feedback via our portable terminals equipped with authentic iPads. Additionally, you can oversee reviews from your business and various online platforms through a single, intuitive interface, simplifying the task of upholding a strong reputation. This comprehensive system ensures that you're always in tune with customer sentiment, enabling continuous improvement and a greater overall customer experience.

What is Guestmeter?

Guestmeter.com serves as a comprehensive platform for all your needs related to guest feedback and reputation management. With its online capabilities, you can efficiently oversee your reputation while conducting guest satisfaction assessments. The platform facilitates interaction with guests and helps manage reviews on popular sites such as Tripadvisor, Booking.com, Hostelworld, Zomato, and Yelp. Additionally, our mobile application empowers you to handle guest feedback from any location. You will also benefit from real-time notifications, enabling you to respond promptly and ensure that your guests leave your establishment satisfied. If you haven't become a customer yet, we encourage you to visit www.guestmeter.com to schedule a demo. Key features of the Guestmeter app include: SOLUTION FOR GUEST SATISFACTION QUESTION - Send a post-stay email or international SMS survey designed to enhance your online reviews across platforms like Tripadvisor, Booking.com, Hostelworld, and Zomato, ultimately improving your business's reputation and guest experiences. Furthermore, the app's user-friendly interface makes it easy to analyze feedback and implement necessary changes for continuous improvement.

Media

Media

Integrations Supported

Integrations Supported

Axis LMS
Chargebee
Clock PMS+
Cloudbeds
Mews
PayPal
SiteMinder
Stayntouch PMS
Tripadvisor
Wufoo
Zapier

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$49/monthly/per property
Small package starling from $49. Guestmeter account plans have various pricing tiers to meet the needs from small to x-large packages.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Online Training

Company Facts

Organization Name

BHM Media Solutions

Date Founded

2008

Company Location

Germany

Company Website

www.ifeedback.de/en/

Company Facts

Organization Name

Guestmeter

Date Founded

2019

Company Location

Turkey

Company Website

www.guestmeter.com

Categories and Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Question Library

Categories and Features

Car Rental

Not specified

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Community Feedback Tools
Negative Feedback Management
Net Promoter Score (NPS)
Surveys
Visual Feedback Tools
Website Feedback

Customer Satisfaction

Analytics
Feedback Collection
Survey Management

Email Marketing

Auto-Responders
Customer Surveys
Event Triggered Email
Image Library
Mailing List Management
Mobile Optimized Emails
Template Management

Hostel Management

Not specified

Hotel Management

Not specified

Reputation Management

Response Management
Review Generation
Review Monitoring

Restaurant Management

Reporting/Analytics

Review Management

Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis

SMS Marketing

2-Way Messaging
Contact Management
Mass Texting
Message Personalization
Polls / Voting
Reporting/Analytics
Scheduled Messaging

SMS Survey

Not specified

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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