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What is iFeedback?

Collect feedback through both digital and physical means by installing a dedicated iFEEDBACK® terminal at your venue or by leveraging iFEEDBACK® features on your site. By identifying and addressing negative reviews quickly, you can manage all feedback effectively through the iFEEDBACK® Helpdesk, where you can initiate tickets and campaigns for both customers and staff. Effortlessly connect with services like Google, Facebook, and Tripadvisor to tackle feedback instantly, ensuring that ticket creation is automated and your CRM operates efficiently. This organized methodology not only enhances your operational productivity but also elevates your ratings, resulting in a boost in sales with little effort. Display your ratings to potential customers to foster trust and simultaneously enhance conversion rates for reservations and purchases. The service is designed to accommodate businesses of any scale, allowing for straightforward collection of offline feedback via our portable terminals equipped with authentic iPads. Additionally, you can oversee reviews from your business and various online platforms through a single, intuitive interface, simplifying the task of upholding a strong reputation. This comprehensive system ensures that you're always in tune with customer sentiment, enabling continuous improvement and a greater overall customer experience.

What is Survicate?

Survicate is a Customer Feedback Platform built for product managers, researchers, and CX teams who need more than a survey tool. Deploy surveys across web, mobile, email, and in-product channels triggered by specific user behaviors, segments, or events. Connect them directly to HubSpot, Salesforce, Intercom, Zendesk, Amplitude, Slack, and 40+ other tools so feedback lands where your team already works. Go beyond surveys with multi-source feedback aggregation: pull in support tickets, call transcripts, App Store reviews, and 12+ other sources into one place. AI automatically tags, categorizes, and analyzes all of it. AI Research Assistant lets you query your entire feedback dataset in plain language, with every answer traced back to real data. Everything is built to connect: 40+ native integrations, behavior-based targeting, and a data model that maps feedback to the users and accounts already in your CRM. For teams that need feedback to do more than sit in a report.

Media

Media

Integrations Supported

Amplitude
Campaign Monitor
Customer.io
Drip
Google Analytics
HubSpot Marketing Hub
Integry
Kit
Klaviyo
Mailchimp
Microsoft Teams
Mixpanel
Optimizely One
Quickwork
Salesforce
Salesforce Marketing Cloud Account Engagement
Slack
Uxcam
Woopra
Zapier

Integrations Supported

Amplitude
Campaign Monitor
Customer.io
Drip
Google Analytics
HubSpot Marketing Hub
Integry
Kit
Klaviyo
Mailchimp
Microsoft Teams
Mixpanel
Optimizely One
Quickwork
Salesforce
Salesforce Marketing Cloud Account Engagement
Slack
Uxcam
Woopra
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$56 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

BHM Media Solutions

Date Founded

2008

Company Location

Germany

Company Website

www.ifeedback.de/en/

Company Facts

Organization Name

Survicate

Date Founded

2013

Company Location

Poland

Company Website

survicate.com

Categories and Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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