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What is iLoyal?

Engaging new members, driving revenue, and fostering strategic partnerships for leading airline loyalty programs worldwide is vital for success. Increasing member participation while providing daily earning and redemption options through partnerships is essential for enhancing the financial viability of these programs. The technological infrastructure of a loyalty program plays a crucial role in its management and overall business performance. Often, airline loyalty executives find themselves forced to abandon or dilute innovative program ideas because their existing systems are too costly, resource-intensive, and slow to adapt, or simply lack the ability to support necessary features. iLoyal emerges as an exceptional solution in the realm of airline loyalty management. Its state-of-the-art cloud-based architecture, featuring micro-services, offers outstanding adaptability and scalability, allowing loyalty executives to sidestep the cumbersome customizations typical of traditional systems. Furthermore, its flexible and open design facilitates smooth partner integration and boosts operational responsiveness. This innovative methodology not only enables loyalty programs to flourish but also positions them advantageously in a highly competitive market, paving the way for future growth and advancement.

What is Phaedon?

Phaedon is a loyalty, customer experience, and marketing analytics company focused on helping brands build emotional loyalty and turn customer engagement into business growth. The company supports brands at every stage of loyalty maturity, from launching a first program to scaling global loyalty operations. Phaedon’s approach goes beyond basic engagement by helping companies understand why customers stay and how to act on that understanding. Its services combine loyalty strategy, program design, customer experience transformation, marketing analytics, AI, predictive analytics, GenAI tools, and execution. Phaedon’s human-centered, AI-powered approach helps brands use customer data to create more personalized experiences and spark deeper participation. The company helps organizations design experiences that customers and employees value by blending insights, strategy, and flexible technology. Its Loyalty Strategy and Program Design solution focuses on emotional connections, personalization, and data-driven loyalty outcomes. Customer Experience Transformation helps align operations, technology, and organizational structure around customer and employee engagement. Marketing Analytics and AI helps uncover audience insights, generate actionable learnings, and optimize business outcomes. Tally, Phaedon’s SaaS loyalty platform, supports configurable loyalty programs across travel, hospitality, and retail with promotions, rules, rewards orchestration, customer-level modeling, segmentation, real-time data ingestion, activation, enterprise-grade security, compliance, and scale. By combining emotional loyalty strategy, Tally, customer experience transformation, analytics, AI, and program execution, Phaedon helps brands create loyalty experiences that build brand love and revenue impact.

Media

Media

No images available

Integrations Supported

Integrations Supported

Salesforce Agentforce Marketing

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

IBS Software Services

Company Website

www.ibsplc.com/product/loyalty-management-solutions

Company Facts

Organization Name

Phaedon

Date Founded

2019

Company Location

United States

Company Website

www.wearephaedon.com

Categories and Features

Customer Loyalty

Referral Tracking

Categories and Features

Customer Loyalty

Not specified

Loyalty Management

Not specified

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