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What is iLumio?

Presenting a state-of-the-art, comprehensive cloud-based solution for the hospitality sector, iLumio transforms the way hotels engage with their guests throughout their entire experience. From the moment a guest books a room to their choice of entertainment during their stay, including mobile check-in and the use of digital locks, every interaction is made more efficient. The iLumio Mobile Concierge is highlighted as the leading digital guest service platform on mobile devices, enhancing guest relationship management during all stages of their visit, such as booking, check-in, personalization of preferences, and support after checkout. Additionally, iLumio Valet is recognized as a pioneering multimedia digital entertainment and service system, positioned as the top choice in digital guest services available via hotel televisions. Complementing this, a dedicated tablet application in each room fosters seamless room automation and effective communication between guests and hotel personnel. This all-inclusive strategy not only enriches the guest experience but also significantly boosts operational efficiency within the hospitality industry, making it a game-changer for hotel management. Through its innovative offerings, iLumio sets a new standard for guest satisfaction and operational success.

What is Akia?

The advancement of technology has significantly altered how people prefer to communicate. By employing SMS and favored messaging platforms, interactions with guests can become more efficient and enjoyable. Automated replies can effectively handle frequent questions, ensuring that guests obtain prompt support without unnecessary delays. Additionally, pre-scheduled messages can be utilized to warmly welcome guests, follow up on their experiences, and remind them of upcoming activities available at the venue. Conducting in-stay surveys provides a means to assess guest satisfaction and quickly resolve any concerns, enhancing the overall experience for visitors. Moreover, using hotel text messaging can greatly increase guest interaction and encourage direct reservations. Gathering key information from guests opens up opportunities to promote extra services like room upgrades, dining experiences, and early check-ins. It is equally important to clearly communicate your property's policies on registration forms for guests to acknowledge. This proactive strategy not only promotes transparency but also strengthens the bond between guests and the hotel. Ultimately, by embracing these advanced communication methods, establishments can foster a more personalized and engaging experience for their visitors.

Media

Media

Integrations Supported

Cloudbeds
FLEXIPASS
Infor HMS
Jonas Chorum
Knowcross
Little Hotelier
Maestro PMS
Mews
MyHMS
OpenHotel PMS
Oracle Hospitality Reporting and Analytics
Protel Cloud PMS
ResortSuite PMS
RoomKeyPMS
RoomRaccoon
SkyTouch Hotel OS
Stayntouch PMS
WebRezPro
innRoad
rezStream Cloud PMS

Integrations Supported

Cloudbeds
FLEXIPASS
Infor HMS
Jonas Chorum
Knowcross
Little Hotelier
Maestro PMS
Mews
MyHMS
OpenHotel PMS
Oracle Hospitality Reporting and Analytics
Protel Cloud PMS
ResortSuite PMS
RoomKeyPMS
RoomRaccoon
SkyTouch Hotel OS
Stayntouch PMS
WebRezPro
innRoad
rezStream Cloud PMS

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

iLumio

Company Location

Poland

Company Website

ilumioapp.com

Company Facts

Organization Name

Akia

Date Founded

2018

Company Location

United States

Company Website

www.akia.com/solutions/guest-experience

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