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What is iMagic Hotel Reservation?
Establishing and maintaining a robust rapport with your guests can be quite challenging amidst the myriad of responsibilities vying for your attention, often leaving little room for genuine interactions. The relentless pace of daily operations can undermine your capacity to deliver exceptional service, making it crucial to discover strategies that free up time in your busy schedule. This is where iMagic Hotel Reservation steps in, offering a specialized software solution designed to optimize your daily tasks while improving the quality of your guest interactions. From overseeing housekeeping and managing group bookings to coordinating reservations and strategizing marketing initiatives, our software effectively streamlines your responsibilities, allowing you and your guests to foster more meaningful connections. You have the flexibility to create multiple user accounts, enabling iMagic Hotel Reservation to be used across several PCs that connect to a unified database. Built to operate seamlessly on any computer running the latest version of Windows 10, iMagic Hotel Reservation serves as a dependable platform to elevate your hotel management experience. For those seeking a cloud-based alternative, we also offer a Cloud Based Hotel Reservation Software that can perfectly align with your requirements. With these innovative tools at your fingertips, nurturing guest relationships becomes not only feasible but also a more enjoyable part of your daily routine, ultimately enhancing the overall guest experience.
What is Cendyn Call Center?
Cendyn delivers robust online solutions tailored for all your call center needs, featuring adaptable workflows and advanced tools for reservation agents, as well as seamless integration with loyalty programs and voice services.
Equipping your agents with comprehensive access to your rates, inventory, and property details enables them to promptly address inquiries about the property, secure the most suitable room or rate plan for guests, and facilitate multi-room and multi-rate bookings within a single reservation.
It is also feasible to achieve deep integration with loyalty or player programs, allowing data from diverse sources to converge into a unified platform that provides reservation agents with a holistic view of your most loyal and high-value clientele.
This strategic approach not only enhances your return on investment but also encourages more direct bookings while streamlining the handling of reservation calls, ultimately leading to reduced operational expenses.
Additionally, Pegasus CRS reporting solutions empower you to monitor crucial metrics such as conversion rates, average talk times, and reasons for denials, ensuring that you can make informed decisions to improve your services.
Media
No images available
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
$299 one-time payment
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
iMagic Software
Company Location
Australia
Company Website
www.imagicsoft.com/iMagicHotelReservation#top
Company Facts
Organization Name
Cendyn
Date Founded
1996
Company Location
United States
Company Website
go.cendyn.com/cendyn/sourceforge/call-center
Categories and Features
Hospitality Property Management
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental
Reservations
Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics