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What is iNOVA?

iNOVA is a specialized software solution tailored for Non-Vessel Operating Common Carriers (NVOCC) involved in global trade, effectively catering to their unique operational needs. The platform has been continuously improved through careful observation of industry patterns and the pressing issues that NVOCCs encounter. It includes an array of modules such as Tariff & Rating Management, Schedule & Slot Management, Job Order Management, Export/Import Documentation, Equipment Control, Vendor Contracts Management, Other Operations, and Accounts Payables/Receivables, offering a well-rounded toolkit for its users. Furthermore, the versatility of iNOVA enables it to adapt and grow in response to the ever-changing logistics landscape, ensuring that it remains relevant and effective for its clientele. As a result, users can rely on iNOVA to streamline their operations and enhance their overall efficiency.

What is Inova Desktop Presenter?

Inova Desktop Presenter® functions as an interactive dashboard for contact centers, delivering real-time metrics directly to agents' desktops, which is especially beneficial for those working remotely or from home when traditional wallboards or digital displays are not feasible due to space limitations or visibility challenges. In addition, Inova Marquee acts as a desktop virtual wallboard that mimics the look, color palettes, and information of standard LED wallboards, incorporating font styles, graphics, and animations to boost user interaction. Furthermore, Inova DataLink presents live statistics from the call center through colorful charts and customizable grids that cater to the specific requirements of each contact center. It is capable of being programmed to respond to performance metrics, thus visually indicating to agents when there are changes in call center dynamics, which helps maintain their awareness and adaptability to evolving situations. This suite of tools not only enhances agent knowledge but also contributes to creating a more productive and responsive working atmosphere, ultimately leading to better overall performance and satisfaction.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub

Company Facts

Organization Name

iInterchange Systems

Date Founded

2004

Company Location

India

Company Website

www.iinterchange.com/nvocc-software/

Company Facts

Organization Name

Inova Solutions

Date Founded

1984

Company Location

United States

Company Website

www.inovasolutions.com

Categories and Features

Shipping

Air Shipping
Bills of Lading
Container Shipping
Freight Shipping
Import / Export
Ocean Shipping
Quotes / Estimates
Shipment Tracking

Categories and Features

Call Center

Predictive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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