Ratings and Reviews 0 Ratings
Ratings and Reviews 0 Ratings
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What is iOSoft e-Sacco?
iOSoft eSacco is a management solution for Sacco organizations that has gained popularity among various welfare, farming, and employee groups throughout East Africa.
This system is designed to assist your Sacco in embracing digital transformation, enabling increased efficiency, cost reduction, and the introduction of new digital products and services for members. Numerous micro-financial institutions in East Africa have adopted our cloud banking platform to enhance their operations.
iOSoft eSacco boasts a plethora of impressive features, establishing itself as the premier Sacco management tool in both Kenya and the broader East African region. It is capable of overseeing all aspects of microfinance entities, Sacco organizations, or member contribution groups. By utilizing this tool, your Sacco or digital lending business will be equipped with essential digital resources necessary for thriving in today’s tech-savvy market. Additionally, the platform is designed to streamline communication and collaboration among members, further enhancing the overall experience and effectiveness of your operations.
What is Expertflow Contact Center?
Enable your sales and support teams to function from any location while assisting clients via voice or chat, thus removing the need for conventional infrastructures such as servers or telephones. Our contact center software employs a flexible monthly pay-per-use pricing structure, facilitating scalability according to your needs. We utilize cloud services from leading providers across Europe, the Middle East, and South Africa, and enhance our offerings with additional local points of presence and numbers through collaborations in Morocco, Egypt, Pakistan, India, Kenya, Nigeria, and South Africa. This approach distinguishes us from other cloud solutions, as it ensures that your customers will not experience latency issues that typically arise from long-distance server connections in the UK or the US. Should international fiber connections to Europe or the US face disruptions, our local points of presence will guarantee continuous service, thus maintaining impeccable customer support. With our cloud-based solution, you are not required to invest in server installations or phone purchases; a simple web browser is all that is needed to commence operations. This level of convenience fosters smooth transitions and provides the flexibility necessary to effectively manage customer interactions, ultimately enhancing the overall customer experience. In this way, your teams can focus on what truly matters: delivering exceptional service.
Integrations Supported
Azure Text to Speech
Dialogflow
IBM Watson
Microsoft Dynamics 365
Microsoft Teams
Oracle Service
Oracle Siebel CRM
SMS Gateway Center
Salesforce
Integrations Supported
Azure Text to Speech
Dialogflow
IBM Watson
Microsoft Dynamics 365
Microsoft Teams
Oracle Service
Oracle Siebel CRM
SMS Gateway Center
Salesforce
API Availability
Has API
API Availability
Has API
Pricing Information
$541.80 USD
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
iOSoft Solutions
Date Founded
2016
Company Location
Kenya
Company Website
www.iosoftsolutions.co.ke/sacco-management-system/
Company Facts
Organization Name
Expertflow
Date Founded
2007
Company Location
Switzerland
Company Website
www.expertflow.com/cloud-contactcenter/
Categories and Features
Loan Servicing
Accounting Management
Amortization Schedule
Application Management
Auto Loans
Automatic Funds Distribution
Business Loans
Collateral Tracking
Collections Management
Compliance Management
Construction Loans
Customer Database
Fee Management
Investor Management
Loan Processing
Student Loans
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Contact Management
Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management