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What is iStumbler?

iStumbler is recognized as the leading wireless discovery tool for macOS, offering users the ability to delve into various elements such as Wi-Fi networks, Bluetooth devices, Bonjour services, and geolocation data, along with the functionality to examine both the 2.4 and 5 GHz frequency bands on their Mac. The newest iteration, version 103, brings a range of innovative features, including a Live Map, enhanced Bluetooth LE support, a specialized Real-Wave Spectrum View designed for WiPry devices, and TouchBar compatibility, while also incorporating numerous bug fixes and enhancements for a smoother user experience. This update significantly boosts its overall performance and improves the visual interface, solidifying its status as an indispensable resource for anyone seeking comprehensive insights into wireless networks. Additionally, the new features further empower users to navigate and analyze their wireless environments more effectively.

What is Support Robotics?

Support Robotics offers an intelligent approach to tackling home Wi-Fi issues, which have become the primary reason for over fifty percent of all technical support inquiries made to internet service providers. This innovative solution features a self-service application alongside a remote support portal, bridging the gaps that current diagnostic tools leave behind, enabling both customers and support representatives to swiftly address Wi-Fi challenges. It seamlessly integrates with the existing functionalities of your router, customer care application, or network infrastructure. Moreover, Support Robotics empowers your helpdesk agents to access the customer's router during broadband outages, allowing them to conduct diagnostics across multiple facets. By providing your support agents with the ability to view the situation from the customer's perspective, it offers a level of insight comparable to an on-site visit, thereby enhancing the overall customer experience. Ultimately, this tool not only streamlines the troubleshooting process but also fosters a deeper connection between service providers and their clients.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$14.99 one-time payment
Free Trial Offered?
Free Version

Pricing Information

$55 - $75 /month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

iStumbler

Company Website

istumbler.net

Company Facts

Organization Name

Support Robotics

Date Founded

2017

Company Website

www.supportrobotics.com

Categories and Features

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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