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What is iTms?

Initially designed as a solution for internal use, iTms has transformed into a robust system that manages the complete maintenance workflow, smoothly progressing from the initial fault reporting stage to the final invoicing process in a transparent and traceable manner. This web-based platform is characterized by its appealing entry costs and competitive incremental charges, offering users boundless scalability. Although iTms features a straightforward interface, it shines in its ability to manage service delivery with high efficiency, covering aspects such as diagnosis, dispatching, and routing to enhance productivity while effectively controlling expenses. By integrating with Google Maps, the system enables users to assign specific locations to tasks and provides real-time tracking of user movements. Furthermore, users can attach images and videos to their tasks, which serve as documentation of issues and evidence of completed work, thereby improving accountability and communication throughout the maintenance workflow. With its combination of flexibility and advanced functionality, iTms proves to be an essential resource for organizations aiming to optimize their maintenance processes. The platform's adaptability ensures that it meets the evolving needs of users as their operations grow.

What is Key2Act?

Our Signature solutions deliver crucial insights into the real-time data that companies in the field service and construction sectors need for effective decision-making and maintaining profitability. Signature enables organizations to efficiently oversee service operations, reduce costs, and increase revenue. With MobileTech, technicians are provided with dependable technology that enhances their productivity and allows them to deliver exceptional customer service. They can efficiently manage service requests and job schedules, ensuring they access the required information on their initial attempt. The launch of Schedule simplifies the oversight of work assignments, enabling dispatchers and resource coordinators to easily view, organize, and arrange appointments and tasks. By reducing repetitive tasks, Schedule not only conserves valuable time in data management but also improves communication, resulting in a better experience for customers. Additionally, this cohesive approach promotes a smoother workflow, ultimately leading to increased operational success and higher customer satisfaction. Overall, the integration of these solutions empowers businesses to thrive in a competitive landscape.

Media

Media

Integrations Supported

Integrations Supported

DocLink
DynamicPoint Portals
EasyAP365
EasyEXP365
Quadra

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

iTms

Company Website

itms.uk

Company Facts

Organization Name

KEY2ACT

Date Founded

1995

Company Location

United States

Company Website

www.key2act.com

Categories and Features

Building Maintenance

Not specified

Categories and Features

Building Maintenance

Commercial Properties
Customer Database
Dispatch Management
Job Costing
Job Management
Maintenance Scheduling
Routing
Scheduling
Work Order Management

Facility Management

Asset Management
Commercial Properties
Equipment Management
Maintenance Tracking
Preventive Maintenance
Work Order Management

Field Service Management

Billing & Invoicing
Contact Database
Customer Database
Dispatch Management
Inventory Management
Mobile Access
Payment Collection in the Field
Scheduling
Service History Tracking
Time Clock
Work Order Management

HVAC

Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Scheduling

Scheduling

Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Management
Employee Scheduling
Multi-Location
Payment Processing
Real-time Scheduling
Resource Scheduling
Room Booking Management

Service Dispatch

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

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