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What is iTrafic?

iTrafic functions as an AI-powered sales and customer service agent tailored for online retailers. It seamlessly integrates with store catalogs and, when relevant, order information to effectively manage queries about products, pricing, stock levels, variations, and store policies. This advanced tool helps customers compare various products, find personalized recommendations, assemble their shopping carts, and create checkout links, while also ensuring a smooth transition to human representatives when needed. Accessible through a chat widget on websites and compatible with messaging apps like WhatsApp Business, Instagram, TikTok, and Facebook Messenger based on the selected subscription plan, it provides versatility for both customers and retailers. The iTrafic team oversees its installation, testing, and continuous management, enabling clients to track interactions via an intuitive dashboard. Integration with WooCommerce has been successfully operationalized, while work on Medusa is underway to bolster functionalities such as product searches, comparisons, accurate size selections, and live updates on prices and inventory; however, features for handling checkout and returns are still in progress. Each API-driven platform, including Shopify, is individually assessed for compatibility to ensure seamless operation. In summary, iTrafic not only optimizes the ecommerce journey by simplifying product discovery but also enhances sales and elevates customer service experiences, making it a valuable asset for online retailers looking to improve their customer engagement. Additionally, its ongoing development promises to expand its capabilities, further solidifying its role in the digital retail landscape.

What is Parnidia AI Chat Agent?

Parnidia AI Chat Agent is a managed conversational AI platform that automates customer support and sales conversations for e-commerce brands, clinics, SaaS companies and service businesses. What sets it apart is the delivery model. Instead of handing you a chatbot builder, the Parnidia team designs and runs the setup: they build a grounded knowledge base from your own content, integrate your systems, test the agent with you, and launch in up to 4 weeks. Capabilities: 1. Instant answers 24/7, grounded only in your verified business data 2. Product discovery and recommendations that drive conversions 3. Order, delivery and stock lookups from Shopify, WooCommerce, Magento and other platforms 4. Bookings and payment links (via Paysera) inside the conversation 5. Human hand-off with complete context 6. One agent across web chat, email, WhatsApp, Instagram, Messenger and SMS 7. Native multilingual support for every language major LLMs handle The included AI-first Helpdesk gives support teams one inbox for AI and human conversations, AI-drafted email replies, AI quality evaluations and trend analytics, plus a feedback loop where every correction improves the agent. Security: GDPR-aligned processing, a signed DPA with every client, customer data never used for model training, and AI providers certified for SOC 2 and ISO 27001. Simple monthly plans from 99 EUR, priced by conversation volume. Customers report up to 60% lower support costs and about 80% of inquiries resolved automatically.

Media

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Integrations Supported

Facebook Messenger
Instagram
Shopify
WhatsApp
WooCommerce

Integrations Supported

Facebook Messenger
Instagram
Shopify
WhatsApp
WooCommerce
Adobe Commerce
BigCommerce
Confluence
Gmail
Google Drive
HubSpot CRM
Magento
Microsoft Outlook
Microsoft SharePoint
Notion
Omnisend
OpenCart
Pipedrive
PrestaShop
Salesforce

API Availability

Has API

API Availability

Pricing Information

$99/month
The $99/month Start tier includes web chat and WhatsApp Business, up to 500 conversations per month shared across channels, and one dashboard user. The $249/month Pro tier adds Instagram, TikTok, and Facebook Messenger, unlimited conversations, up to three dashboard users, and a dedicated engineer. Installation and technical operation are included.

Pricing Information

€99/month
Start: 99 EUR/month, 300 conversations included. Growth: 299 EUR/month, 1,000 conversations, 5 languages, live hand-off, Instagram and Messenger. Enterprise: custom volume and integrations. Setup quoted per project.

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

iTrafic

Company Location

Peru

Company Website

itrafic.io/ia-para-ecommerce

Company Facts

Organization Name

Parnidia

Date Founded

2024

Company Location

Lithuania

Company Website

www.parnidia.com

Categories and Features

AI Sales Agents

Not specified

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Natural Language Processing
Payment Integration
Reporting / Analytics
Sentiment Analysis
Social Media Integration

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